From a patient's first call to a clean claim, Medman carries the work.
Medman answers your phones, checks coverage and what each patient owes before she arrives, sorts the fax inbox and prepares prior authorizations, inside your EHR. The agents hand work to each other, and your staff approve every final step.
- Start with one agent, live in under an hour
- AI receptionist free to start; a free 14-day trial on the other agents
- A person on your team approves every submission
Less time on insurance. More time for patients.
Customer-reported result at our founding design partner. Sachin also serves as Agentman's VP, Agentic Healthcare. Results vary by practice.
“We cut 50 hours of monthly verification calls down to 7. Staff aren't drowning in eligibility calls anymore — they're actually talking to patients.”
“It's been making check-ins go so much quicker than it has been before.”
~40 minutes of staff work per patient visit becomes minutes of review.
Practice work runs on phone calls, faxes and payer portals. Medman works those channels directly, and each agent hands the patient to the next.
- 1
Before booking
~10 min of staff time to call her back, re-take insurance and bookEstimate
TodayMaria calls at 7pm and gets voicemail. Staff call back and re-take her insurance.
With MedmanThe voice agent answers and checks her coverage while she’s on the line.
Voice · Eligibility
- 2
Booked
~12 min of staff time per manual eligibility checkCAQH Index 2024
TodayStaff verify coverage payer by payer, by phone and portal.
With MedmanThe eligibility agent re-checks the day before and flags a second plan and who pays first. Staff see only exceptions.
Eligibility · Coordination of benefits
- 3
The visit
~5 min of staff time at the desk on coverage and copay questionsEstimate
TodayCheck-in stalls on coverage and copay questions.
With MedmanAlready verified, and her share is worked out from her plan, so the desk collects it at check-in.
Eligibility · Patient share
- 4
After the visit
~14 min of staff time per manual prior auth, before any denial reworkCAQH Index 2024
TodayHer prior-auth fax is re-keyed into a payer portal by hand.
With MedmanThe fax lands in the agent inbox. The prior-auth agent builds the case from her chart, asks you when something is missing (never guesses), drafts the form and stops. You press Submit.
Inbox triage · Prior auth
- 5
Refill
TodayHer refill call and the pharmacy fax arrive separately and wait on a sticky note.
With MedmanBoth become one request in your queue. Next: the refill prepared for her doctor to approve.
Inbox triage
- 6
The claim
TodayDenials pile up in the clearinghouse until someone has time to sort them.
With MedmanDenials are analysed so staff work the ones worth appealing. Next: the appeal drafted for review.
Denial analysis
Maria is an illustrative patient. Staff times are from the CAQH Index 2024 where cited; the other steps are estimates.
Start in under an hour with the one that matters most to you.
Pick the agent that solves your biggest problem, or the one that feels lowest-risk. Set it up yourself, with us on the call if you want. When it has earned its keep, add the next, and they start handing work to each other.
- Live in under an hour
AI receptionist
Answers every call on your number, writes up who called and why, and routes it to whoever owns the next step.
- Pick it if
- Calls go to voicemail after hours and get returned the next day.
- Why it's low-risk
- It answers and routes. A caller who asks for a person is put through, and nothing goes to a payer. Free to start, no card needed.
- Live in under an hour
Eligibility
Checks coverage before each visit across 1,300+ payers and works out what the patient owes, so the desk collects it at check-in.
- Pick it if
- Coverage surprises at check-in, and balances chased after the patient has gone.
- Why it's low-risk
- It reads coverage and hands your staff only the exceptions. Nothing is submitted anywhere.
- Live in under an hour
Inbox triage
Sorts faxes, voicemails and portal messages, attaches each to the right patient and puts the urgent ones on top.
- Pick it if
- Faxes, refill requests and voicemails pile up, and the urgent one gets lost.
- Why it's low-risk
- It sorts and routes. Your staff act on every item.
Then add the second and third.
Each agent you add picks up the hand-off from the last.
- Receptionist + eligibilityCoverage is checked while the patient is still on the line.
- Eligibility at check-inHer share is worked out from her plan before she arrives, so the desk collects it. Nothing to chase later.
- Inbox + prior authorizationThe pharmacy fax becomes a prior-auth draft, built from her chart, for your staff to submit.
- All of themOne patient, one record, every step logged, and the claim goes out clean.
Prior authorization
Reads the pharmacy fax and the chart, builds the case and saves the CoverMyMeds or Availity request as a draft for your staff to submit. It is a heavier lift, so we deploy it with you to fit how your practice handles authorizations.
In beta: denials, claims coding, claims submission. Coming: booking, refill prep.
Your staff see only what needs a person.
Every agent reports to the same Home screen inside your workflow: the coverage exceptions, the urgent faxes and the drafts waiting for approval. Everything else is already done.
Live in under an hour. Someone who has run a practice, on your side after that.
Start on your own, with us on the call if you want. Every practice is also assigned a domain expert in running medical practices, who tunes Medman to how your team works.
- 01
Live in under an hour
Set up the receptionist, eligibility or inbox triage yourself. We join the call if you want us there.
- 02
Your domain expert
Maps how each job is done today and tunes the agents, with our implementation team, to the way your staff already work.
- 03
30 days of fast fixes
For 30 days after go-live, every piece of feedback is addressed within a few days.
- 04
Support on demand
After that, our support team is there when you need it, with responses within 24 to 48 hours.
Want to hear it from a practice like yours? We'll connect you with a customer reference.
Medman works inside the systems your staff already use.
- Yours not here? New EHRs connect on request.
Your EHR
Reads the schedule, chart and visit notes, and writes results back where your staff already look. Live today with AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed and eClinicalWorks.
Payer portals and EDI
Checks coverage across 1,300+ payers, using your practice's own logins.
CoverMyMeds and Availity
Prior-auth requests are saved as drafts in your own account for staff to submit.
Fax and phones
Reads the fax inbox and voicemail, and answers patient calls on your number.
Your staff decide. Medman does the legwork.
Your staff sign off
Agents prepare the work. A person on your team approves anything that goes to a payer or a patient.
Your own accounts
Medman works in your practice's own payer and portal logins. It does not keep your passwords.
A record of every step
Each action is logged with the source it came from, so you can see what was done and why.
Built for HIPAA
Patient data stays in your systems and accounts. We sign a Business Associate Agreement before any patient data moves. SOC 2 and ISO 27001 ready, with certification audits underway.
Pay for work done, not for seats.
AI receptionist
15 AI minutes a month free; paid plans for 100, 300 or 600 minutes.
Free to startEligibility
Coverage, copays and deductibles for every visit.
$0.50 / checkPrior authorization
A draft request built from the fax and the chart.
$10.00–$25.00 / requestInbox triage
Faxes, voicemails and messages sorted and routed.
from $225 / monthAI receptionist: Free Free (15 minutes), Essentials $29.99 (100 minutes), Plus $99 (300 minutes), Pro $199 (600 minutes); extra minutes $0.30 each on Pro. The AI receptionist is free to start, no card needed; the other agents have a free 14-day trial. Bundle agents for a lower rate, with volume discounts for larger practices. Plans cancel anytime, with no annual contract.
See all pricingHelp shape what Medman does next.
We are inviting a small number of independent practices to work with us as design partners: early access to new agents, a direct line into the roadmap, and substantial discounts for the first three months.
What practice administrators ask us
Does Medman work with our EHR?
Medman works today with AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed and eClinicalWorks, reading from and writing back to the EHR your staff already use. If yours is not on the list, tell us on the call; new EHRs connect on request.
How fast can we start?
The AI receptionist, eligibility and inbox triage each go live in under an hour. You can set them up yourself, and we join the call if you want us there. Prior authorization is a heavier lift: we deploy it with you so it fits how your practice handles authorizations.
Can we start with just one agent?
Yes, and most practices do. Pick the one that solves your biggest problem, or the one that feels lowest-risk to you. When it has earned its keep, add the next: the agents hand work to each other, so each one you add makes the others more useful.
How do the agents work together?
They share one record of each patient. The receptionist checks coverage while the caller is on the line, eligibility works out what the patient owes before check-in, and a pharmacy fax sorted by the inbox becomes a prior-auth draft built from the chart. Your staff approve every final step.
Who actually does the setup?
You can start on your own, with us on the call if you want. Every practice is also assigned a domain expert in running medical practices, who learns your workflows and tunes Medman around them with our implementation team. For 30 days after go-live, feedback is addressed within a few days; after that, support responds within 24 to 48 hours.
Will you still be here next year?
Medman is live in independent practices and growing, and our customers will take your call: ask us for a reference. Your data is yours. If you leave, we provide all of it within 30 days.
Can't we build this ourselves?
You could build a fax reader in a week. The work is everything after: EHR connections, payer rules that change, security, and keeping it running. We do that for you, every week after the first.
Does Medman ever submit to a payer on its own?
No. For prior authorizations it saves a draft in your CoverMyMeds or Availity account and a person on your team presses Submit.
Is it HIPAA compliant? Do you sign a BAA?
Yes. Medman is built for HIPAA, keeps an audit trail of every action, and we sign a Business Associate Agreement with your practice before any patient data moves.
What does it cost, and are we locked in?
You pay per piece of work, not per seat: eligibility from $0.50 a check, prior authorizations from $10.00 to $25.00 a request. The AI receptionist is a monthly plan by AI minutes: Free for 15 AI minutes a month; paid plans from $29.99 for 100 minutes, and extra minutes at $0.30 each on Pro. The AI receptionist is free to start, no card needed; every other agent starts with a free 14-day trial. Bundles and larger practices get lower rates, and plans cancel anytime, with no annual contract.
Pick the job your staff most want gone. Start there in under an hour.
Book a 30-minute call with your own workflow on screen, or start on your own. The AI receptionist is free to start, no card needed; the other agents have a free 14-day trial. No commitment.