Agentic harnesses that run healthcare operations.

~40 minutes of staff work per patient visit becomes minutes of review.

Practice work runs on phone calls, faxes and payer portals with no API. Our agents operate those channels directly.

1. 1

   Before booking

   ~10 min of staff time to call her back, re-take insurance and bookEstimate

   TodayMaria calls at 7pm and gets voicemail. Staff call back and re-take her insurance.

   With AgentmanThe voice agent answers and checks her coverage while she’s on the line.

   Voice · Eligibility

2. 2

   Booked

   ~12 min of staff time per manual eligibility checkCAQH Index 2024

   TodayStaff verify coverage payer by payer, by phone and portal.

   With AgentmanThe eligibility agent re-checks the day before and flags a second plan and who pays first. Staff see only exceptions.

   Eligibility · Coordination of benefits

3. 3

   The visit

   ~5 min of staff time at the desk on coverage and copay questionsEstimate

   TodayCheck-in stalls on coverage and copay questions.

   With AgentmanAlready verified, and her share is worked out from her plan, so the desk collects it at check-in.

   Eligibility · Patient share

4. 4

   After the visit

   ~14 min of staff time per manual prior auth, before any denial reworkCAQH Index 2024

   TodayHer prior-auth fax is re-keyed into a payer portal by hand.

   With AgentmanThe fax lands in the agent inbox. The prior-auth agent builds the case from her chart, asks you when something is missing (never guesses), drafts the form and stops. You press Submit.

   Inbox triage · Prior auth

5. 5

   Refill

   TodayHer refill call and the pharmacy fax arrive separately and wait on a sticky note.

   With AgentmanBoth become one request in your queue. Next: the refill prepared for her doctor to approve.

   Inbox triage

6. 6

   The claim

   TodayDenials pile up in the clearinghouse until someone has time to sort them.

   With AgentmanDenials are analysed so staff work the ones worth appealing. Next: the appeal drafted for review.

   Denial analysis