Your AI is smart. Make it an expert.
AI models know the internet. They don't know your business.
Skills are how Agentman agents do it right—the procedures, decision logic, templates, and edge cases your best people handle every day.
Works in Claude · ChatGPT · Agentman Agents
Watch: Skills in action (2 min)
Watch how skills make Claude and ChatGPT actually useful
The gap between smart and useful
You've tried using AI for real work. It's impressive at first—until you need it to follow your actual procedures.
Ask it to process a claim denial? It gives generic advice.
Ask it to run a discovery call? It misses your qualification framework.
Ask it to verify insurance eligibility? It doesn't know your payer rules.
AI models are trained on the internet, not your SOPs. They're smart enough to sound helpful, but they don't know how YOUR organization does things.
You end up dumping in documentation and hoping the AI figures it out.
That's not a system.
That's a prayer.
Skills fill the gap
Skills are instruction packages that teach AI how to do specific jobs.
Not prompts. Not documentation dumps. Structured intelligence—the procedures, decision trees, templates, and edge cases that make the difference between generic advice and expert work.
When you attach a skill to an AI, it doesn't just know about a topic. It knows how to do the work the way your organization does it.
Procedures
Step-by-step instructions
Decision Logic
If X, then Y. Thresholds & rules
Templates
Letters, forms, response formats
Edge Cases
Exceptions & special handling
Here's what that looks like in practice.
This is what expert knowledge looks like
customer-inquiry-resolver
Customer Support · v1.0.0
Handle customer inquiries across orders, returns, billing, and product questions—with your policies, your tone, your escalation rules.
What's Inside
- Response frameworks by inquiry type
(order status, returns, billing disputes, product questions)
- Policy decision logic
(when to approve, escalate, or say no)
- Escalation thresholds
($100 refund limit, 2+ contacts = manager review)
- Tone calibration
(frustrated customer vs. simple question vs. formal complaint)
- Template library
(apology templates, resolution offers, follow-up sequences)
This isn't a prompt template. It's the same judgment your best support rep uses—structured so any AI can apply it consistently.
85 skills across 21 business functions
Clone a system skill to get started. Customize it for your organization.
Healthcare
8 skills
- coverage-verification-checker
- prior-authorization-navigator
- denial-management-playbook
Sales
6 skills
- discovery-call-strategist
- proposal-generator
- objection-handler
Marketing
7 skills
- brand-voice-generator
- email-sequence-architect
- seo-content-strategist
Customer Success
5 skills
- onboarding-orchestrator
- churn-risk-assessor
- renewal-playbook
Engineering
6 skills
- code-review-assistant
- documentation-generator
- incident-responder
Legal & Compliance
5 skills
- contract-reviewer
- privacy-policy-auditor
- compliance-checklist-runner
+ 4 more categories
View Full RegistrySkills Complete the Flywheel
Skills aren't a bolt-on feature. They're the connective tissue that makes Agentman's Build→Test→Observe flywheel actually work.
Attach skills to agents
Same agent template, different domain intelligence per customer.
Your support agent template works for every client—swap the skill, not the agent.
Test skill adherence
Does the agent follow the SOP correctly?
Not just "did it respond?"—but "did it follow the procedure?"
Observe skill usage
Which skills are accessed? Where do agents deviate?
Production insights refine procedures. Better procedures create better agents.
Need something custom?
Build your own skills without code.
Describe what you need in plain English. Our skill builder creates the folder structure, formats the SKILL.md, and organizes your references.
Or clone a system skill and customize it for your organization.
- Visual editor with live preview
- Version control built in
- Team sharing and permissions
- Import/export (Anthropic spec compatible)
--- name: my-custom-skill version: 1.0.0 description: > One paragraph explaining what this skill does and when AI should use it. category: Your Category tags: - tag1 - tag2 --- # Skill Title ## When to Use This Skill Describe the scenarios where this skill applies... ## Instructions ### Step 1: First Major Step Detailed instructions...
Stop hoping. Start architecting.
Your organization's expertise—systematized, versioned, and powering every agent.
Browse the Library
85 production-ready skills across 16 business functions. Clone and customize.
Browse SkillsBuild Your First Agent
Attach skills to agents. Ship domain experts in days, not weeks.
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