Your AI is smart. Make it an expert.
AI models know the internet. They don't know your business.
Skills teach AI how to do specialized work—the procedures, decision logic, and edge cases your best people handle every day.
Works in Claude · ChatGPT · Agentman Agents
Customer wants to return order #4521. Bought 3 weeks ago.
You may want to check your return policy. Generally, you should consider the purchase date and your company's guidelines for returns...
Customer wants to return order #4521. Bought 3 weeks ago.
Approve the return. Within 30-day window, under $100 threshold. Response ready.
The gap between smart and useful
You've tried using AI for real work. It's impressive at first—until you need it to follow your actual procedures.
Ask it to process a claim denial? It gives generic advice.
Ask it to run a discovery call? It misses your qualification framework.
Ask it to verify insurance eligibility? It doesn't know your payer rules.
AI models are trained on the internet, not your SOPs. They're smart enough to sound helpful, but they don't know how YOUR organization does things.
You end up dumping in documentation and hoping the AI figures it out.
That's not a system.
That's a prayer.
Skills fill the gap
Skills are instruction packages that teach AI how to do specific jobs.
Not prompts. Not documentation dumps. Structured intelligence—the procedures, decision trees, templates, and edge cases that make the difference between generic advice and expert work.
When you attach a skill to an AI, it doesn't just know about a topic. It knows how to do the work the way your organization does it.
Procedures
Step-by-step instructions
Decision Logic
If X, then Y. Thresholds & rules
Templates
Letters, forms, response formats
Edge Cases
Exceptions & special handling
Here's what that looks like in practice.
This is what expert knowledge looks like
customer-inquiry-resolver
Customer Support · v1.0.0
Handle customer inquiries across orders, returns, billing, and product questions—with your policies, your tone, your escalation rules.
What's Inside
- Response frameworks by inquiry type
(order status, returns, billing disputes, product questions)
- Policy decision logic
(when to approve, escalate, or say no)
- Escalation thresholds
($100 refund limit, 2+ contacts = manager review)
- Tone calibration
(frustrated customer vs. simple question vs. formal complaint)
- Template library
(apology templates, resolution offers, follow-up sequences)
This isn't a prompt template. It's the same judgment your best support rep uses—structured so any AI can apply it consistently.
53 skills across 15 business functions
Clone a system skill to get started. Customize it for your organization.
Healthcare
8 skills
- coverage-verification-checker
- prior-authorization-navigator
- denial-management-playbook
Sales
6 skills
- discovery-call-strategist
- proposal-generator
- objection-handler
Marketing
7 skills
- brand-voice-generator
- email-sequence-architect
- seo-content-strategist
Customer Success
5 skills
- onboarding-orchestrator
- churn-risk-assessor
- renewal-playbook
Engineering
6 skills
- code-review-assistant
- documentation-generator
- incident-responder
Legal & Compliance
5 skills
- contract-reviewer
- privacy-policy-auditor
- compliance-checklist-runner
+ 4 more categories
View Full RegistryUse skills where you already work
Same skills. Any AI platform.
Create a free Agentman account
studio.agentman.ai/registerAdd the Agentman MCP server
Settings → Connections → Add MCP Server
https://mcp.agentman.ai/mcpAsk Claude anything
It automatically loads relevant skills from your library.
Help me respond to this CO-50 denial for $847
Loading denial-management-playbook...
CO-50: Medical necessity denial
Action: formal_appeal
Reason: Amount exceeds $50 threshold
Documentation: Clinical notes, LCD/NCD mapping, peer-reviewed literature
Deadline: 120 days (Medicare)
Template: medical_necessity_appeal
Need something custom?
Build your own skills without code.
Describe what you need in plain English. Our skill builder creates the folder structure, formats the SKILL.md, and organizes your references.
Or clone a system skill and customize it for your organization.
- Visual editor with live preview
- Version control built in
- Team sharing and permissions
- Import/export (Anthropic spec compatible)
--- name: my-custom-skill version: 1.0.0 description: > One paragraph explaining what this skill does and when AI should use it. category: Your Category tags: - tag1 - tag2 --- # Skill Title ## When to Use This Skill Describe the scenarios where this skill applies... ## Instructions ### Step 1: First Major Step Detailed instructions...
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