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We analyzed one practice's denials and found $98 worth worth appealing. Then we read the actual remittances and found $5,413 — in the same month, at the same practice. The first method was structurally blind, and it's the method most denial reports use.
A security questionnaire a small practice can actually run — no procurement team required. Copy the list, send it, and read the answers for artifacts rather than adjectives. We answer all 21 ourselves at the bottom.
Yes — with a BAA and the right safeguards. The harder questions are where the data travels during inference, how little of it the agent actually needs, and what ends up sitting in prompt logs nobody thought to check.
A SOC 2 report is real evidence — but the vendor helped choose what was examined, and the badge on the website tells you none of that. What to ask for, how to read the report, and why 'SOC 2 ready' means nothing at all.
An AI agent that touches patient data is a business associate, with direct legal liability. Here's what the BAA has to cover, which AI-specific questions older templates miss, and what an audit trail needs to contain when an agent acted instead of a person.
HHS does not certify anyone as HIPAA compliant — it says so in writing. Here's what the label actually means when an AI vendor uses it, what to ask for instead, and the one document that carries legal weight.
Start with one workflow — that advice is right, and it still works. The trap is choosing your first agent without asking what the second one will cost you. Here's what breaks when eligibility, voice, and prior auth come from three different vendors.
Assort Health sells annual contracts to multi-provider groups, and for that buyer it's a capable product. If you have fewer than five providers, the more useful question isn't which vendor is better — it's whether you're the customer at all.
Prosper AI is a strong healthcare voice agent, and for some practices it's the right call. Here's an honest look at the alternatives — what each one publishes, who each fits, and where we'd tell you to pick someone else.
We read the primary call to action on every healthcare back-office vendor we could reach. Of the 171 sites we could classify, 142 required a demo or a sales conversation before a practice could see the product. Here's the method, the data, and what we couldn't measure.
See how production-grade AI agents handle your toughest workflows.