How to check City of Charlotte eligibility
A portal or phone check takes a front-desk staffer 10–15 minutes per patient. City of Charlotte has no eligibility API — so instead of your staff doing that, our screen agent runs the portal check for you, on your schedule.
- Payer ID
J1928 - Screen agent · setup required
Three ways to verify City of Charlotte coverage
- Payer portal — free, but one patient at a time and 10–15 minutes each with logins.
- Phone (IVR) — hold times vary; no written record for the chart.
Automated portal check
Medman's screen agent signs in to the City of Charlotte portal with your practice's own login and checks your whole schedule before the day starts. Results are waiting at check-in instead of being looked up one patient at a time.
Setup required: we connect your portal login during onboarding.
City of Charlotte at a glance
What billers need before running a check.
Payer ID
J1928Real-time eligibility
Via screen agentCity of Charlotte has no eligibility API, so our screen agent runs the portal check for you on your schedule. Setup required.Coverage
medicalOperating area
Not published
Supported transactions
What can be exchanged electronically with City of Charlotte today.
Eligibility (270/271)
NOT AVAILABLEReal-time benefit and coverage checksClaim status (276/277)
NOT AVAILABLEWhere a submitted claim standsProfessional claims (837P)
SUPPORTEDPhysician and outpatient claimsInstitutional claims (837I)
SUPPORTEDFacility claimsDental claims (837D)
NOT AVAILABLEDental claimsRemittance (835 ERA)
NOT AVAILABLEElectronic remittance adviceCoordination of benefits
NOT AVAILABLESecondary-payer routingClaim attachments (275)
NOT AVAILABLESupporting documentation
Portal vs. phone vs. automated
The same verification, three ways.
| Measure | Payer portal | Phone / IVR | Automated portal check |
|---|---|---|---|
| Time per patient | 10–15 min | 15–30 min | Seconds |
| Cost per check | Staff time, one login per patient | ~$8.57 in staff time* | from $0.50 |
| Record for the chart | Screenshot | None | Full audit trail |
| Whole-day schedule | One at a time | One at a time | Batched overnight |
*A manual eligibility check costs a medical practice $8.57; an electronic one costs $2.00. Source: 2024 CAQH Index.
What Medman does in practices today
- 65%
fewer denials at Valley Diabetes & Obesity
- 90%
of eligibility checks fully automated
- $107–149K
annual savings, small specialty practice
- 24 mo
in production
Frequently asked questions
What is the payer ID for City of Charlotte?
City of Charlotte uses payer ID J1928.
Does City of Charlotte support real-time eligibility verification?
City of Charlotte has no eligibility API, so there is no 270/271 transaction to send. Checks still run automatically: our screen agent performs the portal check for you on your schedule, rather than a staff member doing it per patient. Setup is required. Claims can be submitted electronically.
How long does a City of Charlotte eligibility check take?
A portal check takes 10–15 minutes of staff time per patient. A screen agent runs the same check without occupying anyone — scheduled ahead of the day's appointments, so results are waiting rather than being fetched one patient at a time.
Run your first City of Charlotte eligibility check
Our screen agent runs the City of Charlotte portal check with your practice's own login, for the whole schedule. No annual contract, no implementation project.
Billing more than City of Charlotte? — upload it and see which of your payers run automatically.