Mid-EMG when the phones ring? The new migraine referral still gets booked.
New referrals, EEG and sleep-study dates, Botox for migraine, infusion visits and refill requests all come in on the same line. Medman’s AI receptionist answers each call on your number, writes down the referral, the test date or the deadline the caller mentions, and, with your EHR connected, books the visit on the call. Your team reviews the write-ups and calls back the urgent ones first.
Free to start, no card needed · Nothing changes on your current number until you forward it
- An infusion tomorrow with no approval is marked Urgent; a parking question is Low
- It never assesses a symptom or comments on a medication
- Part of Medman, so coverage questions go to the eligibility agent
Mid-nerve study, the phones ringing. Every caller still gets an answer.
Four calls a neurology front desk gets every week, and what happens to each one when nobody can pick up.
New patient“My doctor is sending me to a neurologist for my headaches”
- What happens
- Tuesday morning, your neurologist is mid-EMG and the front desk is checking in an EEG patient when a woman calls with a referral for migraines.
- When nobody answers
- She reaches voicemail. Neurology waits are long enough that she books with whichever practice answers first.
- With Medman
- Medman takes the referral, her doctor and her own words for the headaches, and, with your EHR connected, books the new-patient visit on the call. The nerve study finishes without the phone pulling anyone away.
- What it never does
- Assesses a symptom or says it can wait. A caller describing stroke signs or a seizure happening now is told to call 911.
Existing patient“Can I move my EEG to next week?”
- What happens
- EEG and sleep-study times, MRI dates and test reschedules come in all day, mostly while the technologist who knows the schedule is setting up a patient.
- When nobody answers
- Tests go unfilled when someone can’t come, and the technologist spends the end of the day returning voicemails.
- With Medman
- Test visits are booked or moved in your EHR on the call, and prep questions are written up for your team in the patient’s own words. The open slot is there for the next caller.
- What it never does
- Gives test preparation instructions, such as whether to sleep the night before.
Existing patient“I only have two days of my seizure medicine left”
- What happens
- Saturday morning, a patient finds she has two days of levetiracetam left and her pharmacy says it needs the office.
- When nobody answers
- Her voicemail sits in a full mailbox until Monday, and she spends the weekend unsure whether she will run out.
- With Medman
- Medman notes the medication as she names it and the days she says she has left, and marks it Important, so it is at the top of the list for whoever covers.
- What it never does
- Comments on a dose or tells a caller to stop or change a medication.
Existing patient“My infusion is tomorrow and the approval hasn’t come through”
- What happens
- Late afternoon, a patient on an MS infusion calls because tomorrow’s visit still has no confirmed approval from her insurer.
- When nobody answers
- The message waits until morning, the infusion chair sits empty, and her next dose moves weeks out.
- With Medman
- Medman notes the infusion, the date and what the insurer told her, and marks it Urgent. Your team taps Urgent before closing and can work on the approval while there is still time.
- What it never does
- Comments on the medication or on what a missed dose means.
A weekend of calls, sorted before Monday.
Watch the AI receptionist answer a practice's weekend calls, write each one up and put the urgent one first.
It knows the words your callers use, and writes them down as said.
Callers don't have to translate “my knee gave out” into a category. The write-up keeps their words, so your team reads what the patient actually said.
Concerns
- headache
- migraine
- seizure
- numbness
- tingling
- tremor
- memory
- dizziness
- neuropathy
- concussion
Tests
- EEG
- EMG
- nerve conduction study
- sleep study
- MRI
- CT
- lumbar puncture
Treatments
- infusion
- Ocrevus
- Botox for migraine
- Aimovig
- levetiracetam
- Keppra
- refill
Conditions callers name
- MS
- Parkinson’s
- epilepsy
- stroke follow-up
- restless legs
- sleep apnea
The calls that can't wait are at the top of the list.
Each answered call is written up and marked Urgent, Important, Normal or Low by what the caller needs. Your team calls back Urgent and Important first, then works down the rest.
- Each write-up says what the caller asked for and suggests a next step, with the transcript lines it came from
- Resolve a call when it's handled
What callers ask · how it might be marked
- Infusion tomorrow, insurer approval not confirmedUrgent
- Two days of seizure medicine leftImportant
- Can I move my EEG to next week?Normal
- New patient referral for migrainesNormal
- Do you validate parking?Low
Priorities are suggestions from the write-up, not a clinical judgement. Your team decides, and it is not an emergency line.
What it handles, and what stays with your team.
It handles
- Answering every callOn your practice number, with your greeting and voice, nights and weekends included
- Booking, with your EHR connectedPatients book, reschedule and cancel right on the call
- Neurology intakeThe referral, test dates, the medication as named, and infusion or approval deadlines
- Tests and visitsKeeps test scheduling, infusion and office-visit requests apart, so each reaches the right person
- Marking the callbacksUrgent, Important, Normal or Low, with the transcript lines each write-up came from
- Call transfersWhen a caller asks for a person, it rings the number you choose during your transfer hours; otherwise it takes a message
Your team handles
- Anything clinicalAssessing a symptom, and any medication or treatment advice
- ResultsSharing and explaining EEG, EMG and imaging results
- Medications and approvalsRefill decisions, infusion approvals and prior authorizations
- EmergenciesIt is not an emergency line: callers describing stroke signs or a seizure are told to call 911
Before it takes real patient calls, you'll complete practice setup inside the app.
Medical-practice setup and agreements are required before patient calls. Use fictional details for testing.
Patients book, reschedule and cancel right on the call.
Connect the EHR you already use and visits go straight onto your schedule. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. You don't need one to start: it answers your calls today, and your team books from the write-up.
A missed call is often a patient who books somewhere else.
50%
of patients have given up on a call because no one picked up or the hold was too long
MGMA 2025
69%
will switch providers if communication falls short of expectations
Artera 2025
Free to start. Pick a plan when you need more minutes.
Free
15 AI minutes a month, no card needed.
FreeEssentials
100 AI minutes a month.
$29.99 / monthPlus
300 AI minutes a month.
$99 / monthPro
600 AI minutes a month.
$199 / monthOnly Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract.
See all pricingThe call is the start. Medman carries the rest.
When a caller’s coverage needs checking, the receptionist hands it to Medman’s eligibility agent. Referrals, imaging reports and pharmacy faxes go to inbox triage. Your staff work one queue, and approve every final step.
See how Medman works →What should a neurology practice look for in an AI receptionist?
Four things. It should recognize neurology calls (new referrals, EEG, EMG and sleep-study scheduling, infusions and refills) and take down what each needs. It should book visits straight into your EHR. It should never assess a symptom or comment on a medication. And you should be able to test it yourself before a patient calls. Medman’s AI receptionist does all four, and is free to start.
Can an AI receptionist schedule neurology appointments?
Yes. With your EHR connected, patients book, reschedule and cancel right on the call. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. Without a connected EHR it takes the request and a callback number, and your team books the visit.
What happens when a caller describes stroke signs or a seizure?
It tells them to call 911 straight away, before taking any details. It is not an emergency line and never judges how serious a symptom is.
How does it handle refill requests for seizure medicine?
It notes the medication as the caller names it and how much they say is left, and marks the request for your team, Important when they are close to running out. Refill decisions stay with your clinicians.
How is it different from an answering service?
An answering service takes a message for the morning. The AI receptionist answers every call on your number, answers routine questions from details you have reviewed, books into your EHR, and writes up each call with a suggested priority and the transcript lines it came from. You set it up and test it yourself, in minutes.
What about HIPAA and patient information?
Medman is built for HIPAA, and we sign a Business Associate Agreement before any patient data moves. Medical-practice setup and agreements are required before patient calls. During setup it only looks up public practice information, never patient information.
What does it cost?
Free to start, no card needed: 15 AI minutes a month. Paid plans: Essentials $29.99 a month for 100 minutes, Plus $99 a month for 300 minutes, Pro $199 a month for 600 minutes. Only Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract. It currently answers in English.
Set up your receptionist for neurology calls, and test it before a patient calls.
Free to start, no card needed. Set it up in minutes, make a test call, and forward your number when you're ready.