Rooms full on procedure day? The new colonoscopy referral still gets booked.
Screening colonoscopies, prep questions, pathology results, infusions and referrals all come in on the same line. Medman’s AI receptionist answers each call on your number, writes down the procedure date and what the caller said, and, with your EHR connected, books the visit on the call. Your team reviews the write-ups and calls back the urgent ones first.
Free to start, no card needed · Nothing changes on your current number until you forward it
- A prep problem the night before a procedure is marked Urgent; a parking question is Low
- It never gives prep, fasting or medication instructions
- Part of Medman, so coverage questions go to the eligibility agent
Procedure day, every room full. Every caller still gets an answer.
Four calls a GI front desk gets every week, and what happens to each one when nobody can pick up.
New patient“I’m 45 and my doctor says I’m due”
- What happens
- On a procedure morning, both nurses are in recovery and the front desk is checking in patients when a new caller with a referral asks to schedule.
- When nobody answers
- He hears voicemail, calls the GI group across town, and his screening goes there.
- With Medman
- Medman takes the referral and any date he gives, and, with your EHR connected, books the consult on the call. Check-ins keep moving.
- What it never does
- Decides whether a caller is due for screening or eligible for a procedure.
New patient“Do you take my insurance for a colonoscopy?”
- What happens
- Evenings and weekends, new patients call to ask whether you take their plan and where you do procedures.
- When nobody answers
- Nobody answers, so they move down their insurer’s list and book with the next practice.
- With Medman
- Medman answers from the details you’ve reviewed, takes their information and, with your EHR connected, books the consult. Monday starts with them already scheduled.
- What it never does
- Decides whether a caller is due for screening or eligible for a procedure.
Existing patient“Is my Remicade still on for Thursday?”
- What happens
- Infusion, banding and results calls arrive all day, while the staff who handle them are in the procedure suite.
- When nobody answers
- Patients call again, infusion chairs sit empty when visits slip, and the end of the day goes to voicemails.
- With Medman
- Infusion and banding visits are booked or moved in your EHR on the call, and results questions are written up for your nurse. The callbacks happen in one sitting.
- What it never does
- Shares or interprets pathology results.
Existing patient“I couldn’t keep the prep down”
- What happens
- At 7 p.m. the night before a colonoscopy, a patient calls because he couldn’t keep the prep down.
- When nobody answers
- The message waits until morning, he arrives not ready, and the procedure slot is lost.
- With Medman
- Medman keeps his words and the procedure date and marks it Urgent. Your on-call nurse taps Urgent and can call him back tonight.
- What it never does
- Gives prep, fasting, sedation or medication instructions.
A weekend of calls, sorted before Monday.
Watch the AI receptionist answer a practice's weekend calls, write each one up and put the urgent one first.
It knows the words your callers use, and writes them down as said.
Callers don't have to translate “my knee gave out” into a category. The write-up keeps their words, so your team reads what the patient actually said.
Procedures
- colonoscopy
- endoscopy
- upper scope
- screening
- diagnostic
- capsule study
- hemorrhoid banding
- polyps
- biopsy
Prep
- prep
- Suprep
- Miralax
- split dose
- clear liquids
- driver
- sedation
Conditions
- GERD
- reflux
- IBS
- IBD
- Crohn’s
- colitis
- celiac
- hepatitis
- liver
- hemorrhoids
Tests and treatment
- Cologuard
- FIT test
- pathology
- infusion
- Remicade
- Entyvio
- biologic
- referral from PCP
The calls that can't wait are at the top of the list.
Each answered call is written up and marked Urgent, Important, Normal or Low by what the caller needs. Your team calls back Urgent and Important first, then works down the rest.
- Each write-up says what the caller asked for and suggests a next step, with the transcript lines it came from
- Resolve a call when it's handled
What callers ask · how it might be marked
- Colonoscopy tomorrow, couldn’t keep the prep downUrgent
- Blood in my stool since yesterdayImportant
- My Remicade infusion is dueNormal
- I’m due for my screening colonoscopyNormal
- Where do I park for the procedure center?Low
Priorities are suggestions from the write-up, not a clinical judgement. Your team decides, and it is not an emergency line.
What it handles, and what stays with your team.
It handles
- Answering every callOn your practice number, with your greeting and voice, nights and weekends included
- Booking, with your EHR connectedPatients book, reschedule and cancel right on the call
- GI intakeProcedure dates, referrals, the prep or medication as named, and what the caller said
- Routine questionsHours, locations, the procedure center address, accepted plans: answers only from details your practice has reviewed
- Marking the callbacksUrgent, Important, Normal or Low, with the transcript lines each write-up came from
- Call transfersWhen a caller asks for a person, it rings the number you choose during your transfer hours; otherwise it takes a message
Your team handles
- Anything clinicalAssessing symptoms and interpreting results
- Prep and procedure dayPrep, fasting, sedation and medication instructions
- Eligibility for proceduresScreening intervals and whether a procedure is needed
- EmergenciesIt is not an emergency line: callers with an emergency are told to call 911
Before it takes real patient calls, you'll complete practice setup inside the app.
Medical-practice setup and agreements are required before patient calls. Use fictional details for testing.
Patients book, reschedule and cancel right on the call.
Connect the EHR you already use and visits go straight onto your schedule. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. You don't need one to start: it answers your calls today, and your team books from the write-up.
A missed call is often a patient who books somewhere else.
50%
of patients have given up on a call because no one picked up or the hold was too long
MGMA 2025
69%
will switch providers if communication falls short of expectations
Artera 2025
Free to start. Pick a plan when you need more minutes.
Free
15 AI minutes a month, no card needed.
FreeEssentials
100 AI minutes a month.
$29.99 / monthPlus
300 AI minutes a month.
$99 / monthPro
600 AI minutes a month.
$199 / monthOnly Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract.
See all pricingThe call is the start. Medman carries the rest.
When a caller’s coverage needs checking, the receptionist hands it to Medman’s eligibility agent. Referrals, pathology reports and records requests go to inbox triage. Your staff work one queue, and approve every final step.
See how Medman works →What should a GI practice look for in an AI receptionist?
Four things. It should recognize gastroenterology calls (colonoscopies and scopes, prep questions, symptoms, results and infusions) and take down what each needs. It should book visits straight into your EHR. It should never give prep or medication instructions. And you should be able to test it yourself before a patient calls. Medman’s AI receptionist is built around those calls, and is free to start.
Can an AI receptionist schedule gastroenterology appointments?
Yes. With your EHR connected, patients book, reschedule and cancel right on the call. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. Without a connected EHR it takes the request and a callback number, and your team books the visit.
Will it answer colonoscopy prep questions?
No. It keeps the procedure date and the caller’s question in their own words, and marks a prep problem before a procedure for a prompt call back from your team. It never gives prep, fasting, sedation or medication instructions.
How does it handle a caller with GI symptoms?
A caller describing an emergency is told to call 911 straight away, without waiting for intake. For other symptoms it takes down what the caller said and advises them to contact a clinician promptly; the write-up is marked for your clinical team. It never assesses a symptom or says it can wait.
Will it tell patients their pathology results?
No. It takes the results request and marks it for your team. Sharing and explaining pathology results stays with your clinicians.
How is it different from an answering service?
An answering service takes a message for the morning. The AI receptionist answers every call on your number, answers routine questions from details you have reviewed, books into your EHR, and writes up each call with a suggested priority and the transcript lines it came from. You set it up and test it yourself, in minutes.
What about HIPAA and patient information?
Medman is built for HIPAA, and we sign a Business Associate Agreement before any patient data moves. Medical-practice setup and agreements are required before patient calls. During setup it only looks up public practice information, never patient information.
What does it cost?
Free to start, no card needed: 15 AI minutes a month. Paid plans: Essentials $29.99 a month for 100 minutes, Plus $99 a month for 300 minutes, Pro $199 a month for 600 minutes. Only Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract. It currently answers in English.
Set up your receptionist for GI calls, and test it before a patient calls.
Free to start, no card needed. Set it up in minutes, make a test call, and forward your number when you're ready.