Mid-exam when the phones ring? The new heel pain patient still gets booked.
Heel pain, ingrown nails, diabetic foot exams, orthotics and surgery paperwork all come in on the same line. Medman’s AI receptionist answers each call on your number, writes down the concern, the surgery date or the deadline the caller mentions, and, with your EHR connected, books the visit on the call. Your team reviews the write-ups and calls back the urgent ones first.
Free to start, no card needed · Nothing changes on your current number until you forward it
- Missing clearance before tomorrow’s surgery is marked Urgent; a parking question is Low
- It never assesses a wound or a symptom
- Part of Medman, so coverage questions go to the eligibility agent
A patient on the chair, the phones ringing. Every caller still gets an answer.
Four calls a podiatry front desk gets every week, and what happens to each one when nobody can pick up.
New patient“My heel hurts every morning when I get up”
- What happens
- Monday morning, both podiatrists are with patients and the front desk is fitting someone for orthotics when a new caller asks to be seen.
- When nobody answers
- She reaches voicemail and books with the urgent care down the road, which sends her to a podiatrist anyway, just not yours.
- With Medman
- Medman takes down the concern in her own words and, with your EHR connected, books the new-patient visit on the call. The fitting finishes without the phone pulling anyone away.
- What it never does
- Assesses a symptom or suggests what it might be.
Existing patient“Is it time for my diabetic foot check?”
- What happens
- Routine foot care, diabetic foot exams and nail-care visits get booked and moved all day, mostly by older patients who prefer to call.
- When nobody answers
- Patients who can’t get through let the visit slide, and the recall list grows.
- With Medman
- Routine and diabetic foot visits are booked or moved in your EHR on the call, at a pace that suits the caller.
- What it never does
- Says whether a visit is covered or how often it should happen.
Existing patient“There’s a sore on my foot that isn’t healing”
- What happens
- Friday afternoon, a patient with diabetes calls about a sore on the bottom of his foot.
- When nobody answers
- His message sits behind routine calls until Monday.
- With Medman
- Medman takes down what he describes, advises him to contact a clinician promptly, and marks it Important so your team sees it first.
- What it never does
- Says whether a wound is infected or can wait.
Existing patient“My surgery is tomorrow and my clearance isn’t in”
- What happens
- Late afternoon, a patient calls because the pre-op clearance from his primary care doctor never reached your office.
- When nobody answers
- The message waits until morning, the surgery is postponed, and the OR time is lost.
- With Medman
- Medman notes the surgery date and what he was told, and marks it Urgent. Your team taps Urgent before closing and can chase the clearance while there is still time.
- What it never does
- Gives pre-op instructions or says whether surgery can go ahead.
A weekend of calls, sorted before Monday.
Watch the AI receptionist answer a practice's weekend calls, write each one up and put the urgent one first.
It knows the words your callers use, and writes them down as said.
Callers don't have to translate “my knee gave out” into a category. The write-up keeps their words, so your team reads what the patient actually said.
Concerns
- heel pain
- plantar fasciitis
- bunion
- hammertoe
- ingrown toenail
- fungal nail
- wart
- ankle sprain
- neuropathy
Visits
- diabetic foot exam
- routine foot care
- nail trim
- wound care
- post-op visit
Devices
- orthotics
- custom inserts
- walking boot
- diabetic shoes
- brace
Surgery
- bunionectomy
- pre-op
- clearance
- post-op
- stitches
The calls that can't wait are at the top of the list.
Each answered call is written up and marked Urgent, Important, Normal or Low by what the caller needs. Your team calls back Urgent and Important first, then works down the rest.
- Each write-up says what the caller asked for and suggests a next step, with the transcript lines it came from
- Resolve a call when it's handled
What callers ask · how it might be marked
- Surgery tomorrow, clearance not inUrgent
- Sore on a diabetic foot isn’t healingImportant
- Book my diabetic foot examNormal
- Are my orthotics ready?Normal
- Do you see children?Low
Priorities are suggestions from the write-up, not a clinical judgement. Your team decides, and it is not an emergency line.
What it handles, and what stays with your team.
It handles
- Answering every callOn your practice number, with your greeting and voice, nights and weekends included
- Booking, with your EHR connectedPatients book, reschedule and cancel right on the call
- Podiatry intakeThe concern in the caller’s words, surgery dates and the paperwork deadlines they give
- Routine and surgicalKeeps routine foot care, surgical and device requests apart, so each reaches the right person
- Marking the callbacksUrgent, Important, Normal or Low, with the transcript lines each write-up came from
- Call transfersWhen a caller asks for a person, it rings the number you choose during your transfer hours; otherwise it takes a message
Your team handles
- Anything clinicalAssessing a wound or a symptom, and any treatment advice
- SurgeryPre-op clearance, surgical instructions and post-op care
- Orders and approvalsOrthotics and diabetic shoe orders, and prior authorizations
- EmergenciesIt is not an emergency line: callers with an emergency are told to call 911
Before it takes real patient calls, you'll complete practice setup inside the app.
Medical-practice setup and agreements are required before patient calls. Use fictional details for testing.
Patients book, reschedule and cancel right on the call.
Connect the EHR you already use and visits go straight onto your schedule. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. You don't need one to start: it answers your calls today, and your team books from the write-up.
A missed call is often a patient who books somewhere else.
50%
of patients have given up on a call because no one picked up or the hold was too long
MGMA 2025
69%
will switch providers if communication falls short of expectations
Artera 2025
Free to start. Pick a plan when you need more minutes.
Free
15 AI minutes a month, no card needed.
FreeEssentials
100 AI minutes a month.
$29.99 / monthPlus
300 AI minutes a month.
$99 / monthPro
600 AI minutes a month.
$199 / monthOnly Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract.
See all pricingThe call is the start. Medman carries the rest.
When a caller’s coverage needs checking, the receptionist hands it to Medman’s eligibility agent. Clearance letters, referrals and imaging reports go to inbox triage. Your staff work one queue, and approve every final step.
See how Medman works →What should a podiatry practice look for in an AI receptionist?
Four things. It should recognize podiatry calls (new foot and ankle concerns, routine and diabetic foot care, orthotics and surgery paperwork) and take down what each needs. It should book visits straight into your EHR. It should never assess a wound or a symptom. And you should be able to test it yourself before a patient calls. Medman’s AI receptionist does all four, and is free to start.
Can an AI receptionist schedule podiatry appointments?
Yes. With your EHR connected, patients book, reschedule and cancel right on the call. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. Without a connected EHR it takes the request and a callback number, and your team books the visit.
How does it handle a diabetic patient calling about a wound?
It takes down what the caller describes, advises them to contact a clinician promptly, and marks the call Important for your team. It never says whether a wound is infected or can wait.
Is it easy for older patients to use?
It speaks plainly, asks one question at a time and repeats details back for correction. A caller who wants a person can be transferred during the hours you choose.
How is it different from an answering service?
An answering service takes a message for the morning. The AI receptionist answers every call on your number, answers routine questions from details you have reviewed, books into your EHR, and writes up each call with a suggested priority and the transcript lines it came from. You set it up and test it yourself, in minutes.
What about HIPAA and patient information?
Medman is built for HIPAA, and we sign a Business Associate Agreement before any patient data moves. Medical-practice setup and agreements are required before patient calls. During setup it only looks up public practice information, never patient information.
What does it cost?
Free to start, no card needed: 15 AI minutes a month. Paid plans: Essentials $29.99 a month for 100 minutes, Plus $99 a month for 300 minutes, Pro $199 a month for 600 minutes. Only Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract. It currently answers in English.
Set up your receptionist for podiatry calls, and test it before a patient calls.
Free to start, no card needed. Set it up in minutes, make a test call, and forward your number when you're ready.