Mid-Mohs when the line rings? The new skin check still gets booked.
Skin checks, biopsy results, Mohs dates, iPLEDGE visits and cosmetic bookings all come in on the same line. Medman’s AI receptionist answers each call on your number, writes down the spot, the procedure date or the deadline the caller mentions, and, with your EHR connected, books the visit on the call. Your team reviews the write-ups and calls back the urgent ones first.
Free to start, no card needed · Nothing changes on your current number until you forward it
- An iPLEDGE visit due tomorrow is marked Urgent; a parking question is Low
- It never describes a lesion or a treatment’s safety
- Part of Medman, so coverage questions go to the eligibility agent
Dermatoscope in hand, the phones ringing. Every caller still gets an answer.
Four calls a dermatology front desk gets every week, and what happens to each one when nobody can pick up.
New patient“My wife says this mole looks different”
- What happens
- Monday morning, both providers are in rooms and the front desk is checking out a Mohs patient when a new caller asks for a skin check.
- When nobody answers
- He gets voicemail, books with the next practice that had an opening, and your first available skin check goes to someone else, or no one.
- With Medman
- Medman notes where the spot is and how he describes it, and, with your EHR connected, books the skin check on the call. Checkout finishes without the phone pulling anyone away.
- What it never does
- Says whether a spot looks concerning or that it can wait.
New patient“Do you do Botox?”
- What happens
- On a Thursday evening after work, a new caller wants to know whether you offer Botox and when she could come in.
- When nobody answers
- Nobody answers, so she books at the med spa that picked up, and the consult and the treatments after it go there.
- With Medman
- Medman answers from the service details you’ve reviewed and, with your EHR connected, books the cosmetic consult. Your aesthetician starts Friday with it already on the schedule.
- What it never does
- Says whether a cosmetic treatment is safe for the caller.
Existing patient“Did my biopsy come back?”
- What happens
- Results calls and stitch-removal requests come in all day, usually while the nurse who handles them is assisting in a procedure.
- When nobody answers
- Patients call back again and again, and the nurse spends the end of the day returning voicemails instead of charting.
- With Medman
- Each results question is written up for your nurse with the procedure date, and stitch removals are booked on the call. The callbacks happen in one sitting.
- What it never does
- Shares or interprets pathology results.
Existing patient“My iPLEDGE visit has to happen by tomorrow”
- What happens
- Late afternoon, a patient on isotretinoin calls because her monthly visit has to happen by tomorrow and nothing is booked.
- When nobody answers
- The message waits until morning, her window closes, and her next prescription waits on a new visit.
- With Medman
- Medman notes the medication and the deadline she gave and marks it Urgent. Your staff tap Urgent before closing, so she can be on tomorrow’s schedule.
- What it never does
- Works out an iPLEDGE window or comments on a medication.
A weekend of calls, sorted before Monday.
Watch the AI receptionist answer a practice's weekend calls, write each one up and put the urgent one first.
It knows the words your callers use, and writes them down as said.
Callers don't have to translate “my knee gave out” into a category. The write-up keeps their words, so your team reads what the patient actually said.
Concerns
- mole
- spot
- lesion
- rash
- acne
- eczema
- psoriasis
- rosacea
- hives
- warts
- cyst
Procedures
- skin check
- full-body exam
- biopsy
- pathology
- Mohs
- excision
- stitches removal
Medications
- isotretinoin
- Accutane
- iPLEDGE
- biologic
- Dupixent
- Humira
- topical
- cream
Cosmetic
- Botox
- neurotoxin
- filler
- laser
- chemical peel
- microneedling
- cosmetic consult
- med spa
The calls that can't wait are at the top of the list.
Each answered call is written up and marked Urgent, Important, Normal or Low by what the caller needs. Your team calls back Urgent and Important first, then works down the rest.
- Each write-up says what the caller asked for and suggests a next step, with the transcript lines it came from
- Resolve a call when it's handled
What callers ask · how it might be marked
- iPLEDGE visit has to happen by tomorrow, nothing bookedUrgent
- Biopsy site is red and warmImportant
- Did my biopsy come back?Normal
- Book a Botox consult next weekNormal
- Do you offer laser hair removal?Low
Priorities are suggestions from the write-up, not a clinical judgement. Your team decides, and it is not an emergency line.
What it handles, and what stays with your team.
It handles
- Answering every callOn your practice number, with your greeting and voice, nights and weekends included
- Booking, with your EHR connectedPatients book, reschedule and cancel right on the call
- Dermatology intakeWhere the spot is, procedure dates, the medication as named, and iPLEDGE or approval deadlines
- Medical and cosmeticKeeps medical, surgical and cosmetic requests apart, so each reaches the right person
- Marking the callbacksUrgent, Important, Normal or Low, with the transcript lines each write-up came from
- Call transfersWhen a caller asks for a person, it rings the number you choose during your transfer hours; otherwise it takes a message
Your team handles
- Anything clinicalAssessing a spot, rash or wound, and any treatment advice
- ResultsSharing and explaining biopsy and pathology results
- Medication programsiPLEDGE eligibility windows, biologic approvals and prior authorizations
- EmergenciesIt is not an emergency line: callers with an emergency are told to call 911
Before it takes real patient calls, you'll complete practice setup inside the app.
Medical-practice setup and agreements are required before patient calls. Use fictional details for testing.
Patients book, reschedule and cancel right on the call.
Connect the EHR you already use and visits go straight onto your schedule. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. You don't need one to start: it answers your calls today, and your team books from the write-up.
A missed call is often a patient who books somewhere else.
50%
of patients have given up on a call because no one picked up or the hold was too long
MGMA 2025
69%
will switch providers if communication falls short of expectations
Artera 2025
Free to start. Pick a plan when you need more minutes.
Free
15 AI minutes a month, no card needed.
FreeEssentials
100 AI minutes a month.
$29.99 / monthPlus
300 AI minutes a month.
$99 / monthPro
600 AI minutes a month.
$199 / monthOnly Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract.
See all pricingThe call is the start. Medman carries the rest.
When a caller’s coverage needs checking, the receptionist hands it to Medman’s eligibility agent. Pathology reports, referrals and pharmacy faxes go to inbox triage. Your staff work one queue, and approve every final step.
See how Medman works →What should a dermatology practice look for in an AI receptionist?
Four things. It should recognize dermatology calls (spots and rashes, biopsies and Mohs, isotretinoin and biologics, cosmetic consults) and take down what each needs. It should book visits straight into your EHR. It should never describe a lesion or a treatment’s safety. And you should be able to test it yourself before a patient calls. Medman’s AI receptionist is built around those calls, and is free to start.
Can an AI receptionist schedule dermatology appointments?
Yes. With your EHR connected, patients book, reschedule and cancel right on the call. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. Without a connected EHR it takes the request and a callback number, and your team books the visit.
How does it handle iPLEDGE and isotretinoin calls?
It notes that the caller is on isotretinoin, keeps any iPLEDGE deadline they state, and books the monthly visit or marks the request for your team. It does not work out eligibility windows or comment on the medication.
Will it tell patients their biopsy results?
No. It takes the results request and marks it for your team. Sharing and explaining pathology results stays with your clinicians.
Can it book cosmetic appointments too?
Yes. It books cosmetic consults such as Botox, filler and laser, and answers questions about your services from details your practice has reviewed. It keeps cosmetic and medical requests apart and never says whether a treatment is safe for the caller.
How is it different from an answering service?
An answering service takes a message for the morning. The AI receptionist answers every call on your number, answers routine questions from details you have reviewed, books into your EHR, and writes up each call with a suggested priority and the transcript lines it came from. You set it up and test it yourself, in minutes.
What about HIPAA and patient information?
Medman is built for HIPAA, and we sign a Business Associate Agreement before any patient data moves. Medical-practice setup and agreements are required before patient calls. During setup it only looks up public practice information, never patient information.
What does it cost?
Free to start, no card needed: 15 AI minutes a month. Paid plans: Essentials $29.99 a month for 100 minutes, Plus $99 a month for 300 minutes, Pro $199 a month for 600 minutes. Only Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract. It currently answers in English.
Set up your receptionist for dermatology calls, and test it before a patient calls.
Free to start, no card needed. Set it up in minutes, make a test call, and forward your number when you're ready.