Prenatal visits back to back? The newly pregnant caller still gets an answer.
New pregnancies, prenatal visits, birth control refills and well-woman exams all come in on the same line. Medman’s AI receptionist answers each call on your number, writes down what the caller needs, keeps private details private and, with your EHR connected, books the visit on the call. Your team reviews the write-ups and calls back the urgent ones first.
Free to start, no card needed · Nothing changes on your current number until you forward it
- A referral due tomorrow is marked Urgent; a parking question is Low
- It never confirms a pregnancy, a visit or a result to another caller
- Part of Medman, so coverage questions go to the eligibility agent
Prenatal visits all morning. The phones don’t wait for a gap.
Four calls a women’s health front desk gets every week, and what happens to each one when nobody can pick up.
New patient“I just found out I’m pregnant”
- What happens
- Tuesday at 9:10, both medical assistants are rooming prenatal patients and the front desk is on another line when a woman who just got a positive test calls to book her first visit.
- When nobody answers
- She reaches voicemail, calls the next practice on her insurer’s list, and they book her first prenatal visit before lunch. Her care for the next nine months starts somewhere else.
- With Medman
- Medman answers, notes only what she offers, such as how many weeks along she thinks she is, and, with your EHR connected, books the first visit while she’s on the line. Your team finishes rooming and she’s on next week’s schedule.
- What it never does
- Judges a symptom, says it can wait, or asks about reproductive history for a simple booking.
Existing patient“Can I get a refill on my pill?”
- What happens
- Through the day, patients call to refill birth control, move an annual exam or ask whether their mammogram order went through.
- When nobody answers
- Each call waits for someone to come off another line. The ones who reach voicemail try again tomorrow, and some quietly book their annual exam elsewhere.
- With Medman
- The refill request is written up with the medication name for whoever handles refills, and the annual exam is moved in your EHR on the call. Clinic keeps its pace.
- What it never does
- Gives advice on birth control, medication or symptoms, or promises a refill.
Existing patientA partner calls about her appointment
- What happens
- A man calls asking what time his partner’s appointment is and whether her results came back.
- When nobody answers
- A rushed answer confirms she’s a patient. Your practice has shared private health details with someone she never named, and she learns about it later.
- With Medman
- Medman takes a message without saying whether anyone is a patient, and uses only the callback number she’s said is safe. Your team decides what to share, with her.
- What it never does
- Confirms a pregnancy, a visit or a test result to anyone else.
Existing patient“My MFM appointment is tomorrow and the referral isn’t there”
- What happens
- At 4:30 the day before her high-risk appointment, a patient calls because the specialist’s office still hasn’t received your referral.
- When nobody answers
- The message waits until morning, the appointment is moved by weeks, and she spends them waiting for answers about her pregnancy.
- With Medman
- Medman notes the appointment time and the missing referral and marks it Urgent. Your referral coordinator taps Urgent before leaving, so the referral can go out today.
- What it never does
- Promises the appointment will go ahead or comments on the pregnancy.
A weekend of calls, sorted before Monday.
Watch the AI receptionist answer a practice's weekend calls, write each one up and put the urgent one first.
It knows the words your callers use, and writes them down as said.
Callers don't have to translate “my knee gave out” into a category. The write-up keeps their words, so your team reads what the patient actually said.
Pregnancy
- pregnant
- weeks along
- due date
- last period
- positive test
- first OB visit
- prenatal visit
Scans and tests
- ultrasound
- anatomy scan
- glucose test
- Pap
- HPV
- mammogram order
Birth control
- the pill
- patch
- ring
- shot
- IUD
- implant
- Nexplanon
- IUD removal
Care
- high-risk
- MFM
- C-section
- postpartum
- six-week check
- well-woman exam
- fertility consult
- pelvic pain
- menopause
- hormone therapy
The calls that can't wait are at the top of the list.
Each answered call is written up and marked Urgent, Important, Normal or Low by what the caller needs. Your team calls back Urgent and Important first, then works down the rest.
- Each write-up says what the caller asked for and suggests a next step, with the transcript lines it came from
- Resolve a call when it's handled
What callers ask · how it might be marked
- MFM appointment is tomorrow and the referral hasn’t arrivedUrgent
- Two weeks postpartum with a question about her incisionImportant
- Book my next prenatal visitNormal
- Refill on my birth control pillNormal
- Do you accept my insurance?Low
Priorities are suggestions from the write-up, not a clinical judgement. Your team decides, and it is not an emergency line.
What it handles, and what stays with your team.
It handles
- Answering every callOn your practice number, with your greeting and voice, nights and weekends included
- Booking, with your EHR connectedPatients book, reschedule and cancel right on the call
- Women’s health intakePrenatal, postpartum, gynecology, birth control or referral, with only the details the caller offers
- Safe callbacksUses the callback number and preferences the patient says are safe
- Routine questionsHours, location, accepted plans: answers only from details your practice has reviewed
- Marking the callbacksUrgent, Important, Normal or Low, with the transcript lines each write-up came from
Your team handles
- Anything clinicalPregnancy symptoms, bleeding, pain, test results, and medication or birth control advice
- Private informationWhether someone is a patient, is pregnant or has a visit is never shared with another caller
- Referrals and authorizationsMFM and specialist referrals, coverage answers, prior authorizations
- EmergenciesIt is not an emergency line: callers with an emergency are told to call 911
Before it takes real patient calls, you'll complete practice setup inside the app.
Medical-practice setup and agreements are required before patient calls. Use fictional details for testing.
Patients book, reschedule and cancel right on the call.
Connect the EHR you already use and visits go straight onto your schedule. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. You don't need one to start: it answers your calls today, and your team books from the write-up.
A missed call is often a patient who books somewhere else.
50%
of patients have given up on a call because no one picked up or the hold was too long
MGMA 2025
69%
will switch providers if communication falls short of expectations
Artera 2025
Free to start. Pick a plan when you need more minutes.
Free
15 AI minutes a month, no card needed.
FreeEssentials
100 AI minutes a month.
$29.99 / monthPlus
300 AI minutes a month.
$99 / monthPro
600 AI minutes a month.
$199 / monthOnly Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract.
See all pricingThe call is the start. Medman carries the rest.
When a caller’s coverage needs checking, the receptionist hands it to Medman’s eligibility agent. Referral faxes, records requests and pharmacy faxes go to inbox triage. Your staff work one queue, and approve every final step.
See how Medman works →What should a women’s health practice look for in an AI receptionist?
Four things. It should recognize OB/GYN calls (new pregnancies, prenatal and postpartum visits, birth control, well-woman exams and referrals) and take down only what each needs. It should protect privacy: never confirm a pregnancy or a visit to another caller, and call back only where the patient says is safe. It should book visits straight into your EHR. And you should be able to test it yourself before a patient calls. Medman’s AI receptionist is built around those calls, and is free to start.
Can an AI receptionist schedule OB/GYN appointments?
Yes. With your EHR connected, patients book, reschedule and cancel right on the call. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. Without a connected EHR it takes the request and a callback number, and your team books the visit.
How does it handle a pregnant patient calling with a concern?
It does not judge symptoms or say whether something can wait. A caller describing an emergency is told to call 911 straight away, without waiting for intake. For any other concern it advises contacting a clinician promptly, takes a brief reason and a callback number, and marks the call for your clinical team to review.
How does it protect patient privacy on the phone?
It never confirms a pregnancy, an appointment or a test result to another caller, including a partner or family member. It uses the callback number and preferences the patient gives, and it does not ask about reproductive history for a simple callback.
Will it answer questions about birth control or test results?
No. It answers practice questions from details you have reviewed and takes birth control refill requests for your team. It does not give advice on birth control or medication, and it does not share or interpret test results.
How is it different from an answering service?
An answering service takes a message for the morning. The AI receptionist answers every call on your number, answers routine questions from details you have reviewed, books into your EHR, and writes up each call with a suggested priority and the transcript lines it came from. You set it up and test it yourself, in minutes.
What about HIPAA and patient information?
Medman is built for HIPAA, and we sign a Business Associate Agreement before any patient data moves. Medical-practice setup and agreements are required before patient calls. During setup it only looks up public practice information, never patient information.
What does it cost?
Free to start, no card needed: 15 AI minutes a month. Paid plans: Essentials $29.99 a month for 100 minutes, Plus $99 a month for 300 minutes, Pro $199 a month for 600 minutes. Only Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract. It currently answers in English.
Set up your receptionist for women’s health calls, and test it before a patient calls.
Free to start, no card needed. Set it up in minutes, make a test call, and forward your number when you're ready.