Mid-ECG when the phones ring? The Friday discharge still gets booked.
Discharge follow-ups, stress tests, Holter monitors, blood-thinner questions and surgical clearances all come in on the same line. Medman’s AI receptionist answers each call on your number, writes down what the caller said in their own words, and, with your EHR connected, books the visit on the call. Your team reviews the write-ups and calls back the urgent ones first.
Free to start, no card needed · Nothing changes on your current number until you forward it
- A hospital follow-up due this week is marked Urgent; a parking question is Low
- It never interprets a reading or advises on medication
- Part of Medman, so coverage questions go to the eligibility agent
Gel on the probe, the phone ringing. Every caller still gets an answer.
Four calls a cardiology front desk gets every week, and what happens to each one when nobody can pick up.
New patient“My doctor says I need to see a cardiologist”
- What happens
- Tuesday afternoon, your echo tech has gel on the probe and the front desk is rooming a patient when a woman calls with a referral from her family doctor.
- When nobody answers
- She reaches voicemail, calls the next cardiology group on her insurer’s list, and books there before anyone hears her message.
- With Medman
- Medman takes the referral, her doctor and her question, and, with your EHR connected, books the new-patient visit on the call. The echo finishes and she’s on next week’s schedule.
- What it never does
- Assesses a symptom or tells a caller it can wait.
Existing patient“When do I bring back my Holter?”
- What happens
- Monitor returns, echo reschedules and INR check times come in all day, mostly while the staff who know the answers are with patients.
- When nobody answers
- Monitors come back late, tests get missed, and the patients who couldn’t get through call twice more before lunch.
- With Medman
- Test visits and INR checks are booked or moved in your EHR on the call, and device questions are written up in the patient’s own words. Your techs stay in the room.
- What it never does
- Gives test preparation instructions or says what a device alert means.
New patient“Can you see me before my knee surgery?”
- What happens
- A man whose orthopedic surgeon needs cardiac clearance calls during your lunch hour with a surgery date three weeks out.
- When nobody answers
- Nobody picks up, so the surgeon’s office sends him to another cardiology group with an opening that week.
- With Medman
- The write-up has the surgery date, the surgeon and the clearance request, and the visit is booked with your EHR connected. Your team sees the deadline before the afternoon session.
- What it never does
- Decides whether a patient is cleared for surgery.
Existing patient“I was discharged Friday and nothing’s booked”
- What happens
- Monday evening, a patient discharged after a hospital stay calls because he was told to be seen within a week and has no appointment.
- When nobody answers
- His message waits until morning, the week slips by, and the next thing you hear about him comes from the hospital.
- With Medman
- Medman notes the discharge date and the one-week instruction and marks it Urgent. Your nurse taps Urgent first thing, so the follow-up goes on this week’s schedule.
- What it never does
- Assesses a symptom, interprets a reading or tells a caller it can wait.
A weekend of calls, sorted before Monday.
Watch the AI receptionist answer a practice's weekend calls, write each one up and put the urgent one first.
It knows the words your callers use, and writes them down as said.
Callers don't have to translate “my knee gave out” into a category. The write-up keeps their words, so your team reads what the patient actually said.
Symptoms
- chest pain
- chest pressure
- palpitations
- racing heart
- skipped beats
- shortness of breath
- swollen legs
- dizziness
- fainting
Tests
- echo
- stress test
- nuclear stress test
- Holter
- event monitor
- cath
- blood pressure
- remote monitoring
Conditions and devices
- AFib
- heart failure
- stent
- bypass
- pacemaker
- ICD
- defibrillator
- device check
- cardiac rehab
Medications
- blood thinner
- warfarin
- Eliquis
- Xarelto
- INR
- statin
- clearance for surgery
The calls that can't wait are at the top of the list.
Each answered call is written up and marked Urgent, Important, Normal or Low by what the caller needs. Your team calls back Urgent and Important first, then works down the rest.
- Each write-up says what the caller asked for and suggests a next step, with the transcript lines it came from
- Resolve a call when it's handled
What callers ask · how it might be marked
- Discharged Friday, told to be seen within a week, nothing bookedUrgent
- Defibrillator beeped twice overnightImportant
- When is my next INR check?Normal
- Move my echo to next weekNormal
- Is there parking near the entrance?Low
Priorities are suggestions from the write-up, not a clinical judgement. Your team decides, and it is not an emergency line.
What it handles, and what stays with your team.
It handles
- Answering every callOn your practice number, with your greeting and voice, nights and weekends included
- Booking, with your EHR connectedPatients book, reschedule and cancel right on the call
- Cardiology intakeDischarge date, surgery date, the test or device, the medication as named, and any deadline
- Routine questionsHours, location, which tests you do on site, accepted plans: answers only from details your practice has reviewed
- Marking the callbacksUrgent, Important, Normal or Low, with the transcript lines each write-up came from
- Call transfersWhen a caller asks for a person, it rings the number you choose during your transfer hours; otherwise it takes a message
Your team handles
- Anything clinicalAssessing symptoms, readings, device alerts or test results
- MedicationTaking, holding or changing a blood thinner or any other medication
- Clearance and test prepSurgical clearance decisions and test preparation instructions
- EmergenciesIt is not an emergency line: callers with an emergency are told to call 911
Before it takes real patient calls, you'll complete practice setup inside the app.
Medical-practice setup and agreements are required before patient calls. Use fictional details for testing.
Patients book, reschedule and cancel right on the call.
Connect the EHR you already use and visits go straight onto your schedule. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. You don't need one to start: it answers your calls today, and your team books from the write-up.
A missed call is often a patient who books somewhere else.
50%
of patients have given up on a call because no one picked up or the hold was too long
MGMA 2025
69%
will switch providers if communication falls short of expectations
Artera 2025
Free to start. Pick a plan when you need more minutes.
Free
15 AI minutes a month, no card needed.
FreeEssentials
100 AI minutes a month.
$29.99 / monthPlus
300 AI minutes a month.
$99 / monthPro
600 AI minutes a month.
$199 / monthOnly Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract.
See all pricingThe call is the start. Medman carries the rest.
When a caller’s coverage needs checking, the receptionist hands it to Medman’s eligibility agent. Clearance requests, records and refill faxes go to inbox triage. Your staff work one queue, and approve every final step.
See how Medman works →What should a cardiology practice look for in an AI receptionist?
Four things. It should recognize cardiology calls (heart symptoms, hospital follow-ups, tests and monitors, devices, blood thinners and surgical clearance) and take down what each needs. It should book visits straight into your EHR. It should never interpret a reading or give medication advice. And you should be able to test it yourself before a patient calls. Medman’s AI receptionist is built around those calls, and is free to start.
Can an AI receptionist schedule cardiology appointments?
Yes. With your EHR connected, patients book, reschedule and cancel right on the call. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. Without a connected EHR it takes the request and a callback number, and your team books the visit.
How does it handle a caller with chest pain or other heart symptoms?
A caller describing an emergency is told to call 911 straight away, without waiting for intake. For other symptoms it takes down what the caller said in their own words and advises them to contact a clinician promptly; the write-up is marked for your clinical team. It never assesses a symptom or says it can wait, and it is not an emergency line.
Will it answer questions about blood thinners or INR results?
No. It takes down the medication as the caller names it, their question and their pharmacy, and books INR checks. It never advises taking, holding or changing a medication, and never interprets an INR or any other reading.
How does it handle device calls, like a defibrillator that beeped?
It keeps the caller’s description in their own words and marks the call for your team’s prompt review. It does not say what a device alert means. A caller describing an emergency is told to call 911.
How is it different from an answering service?
An answering service takes a message for the morning. The AI receptionist answers every call on your number, answers routine questions from details you have reviewed, books into your EHR, and writes up each call with a suggested priority and the transcript lines it came from. You set it up and test it yourself, in minutes.
What about HIPAA and patient information?
Medman is built for HIPAA, and we sign a Business Associate Agreement before any patient data moves. Medical-practice setup and agreements are required before patient calls. During setup it only looks up public practice information, never patient information.
What does it cost?
Free to start, no card needed: 15 AI minutes a month. Paid plans: Essentials $29.99 a month for 100 minutes, Plus $99 a month for 300 minutes, Pro $199 a month for 600 minutes. Only Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract. It currently answers in English.
Set up your receptionist for cardiology calls, and test it before a patient calls.
Free to start, no card needed. Set it up in minutes, make a test call, and forward your number when you're ready.