Sick-visit rush and every line ringing? The new parent still gets an answer.
Sick-child calls, well visits, vaccines and school forms all come in on the same line, mostly from parents. Medman’s AI receptionist answers each call on your number, notes which child the call is about and, with your EHR connected, books the visit on the call. Your team reviews the write-ups and calls back the urgent ones first.
Free to start, no card needed · Nothing changes on your current number until you forward it
- A form due at school tomorrow is marked Urgent; a parking question is Low
- It never gives dosing or vaccine advice
- Part of Medman, so coverage questions go to the eligibility agent
A full sick-visit morning. Parents still get someone on the line.
Four calls a pediatric front desk gets every week, and what happens to each one when nobody can pick up.
New patient“We just moved here and need a pediatrician”
- What happens
- Monday at 8:30 in cold season, the nurses are rooming sick kids and the front desk has two families at the window when a parent new to town calls.
- When nobody answers
- They reach voicemail and call the next practice that takes their insurance. That practice books the well visits for years.
- With Medman
- Medman answers, takes which child and what the family needs, and, with your EHR connected, books the new-patient visit while the parent’s on the line. Your desk gets back to the window.
- What it never does
- Judges how sick a child is or gives dosing advice.
Existing patient“She’s due for her two-year checkup”
- What happens
- Parents call all week to book checkups, vaccine visits and newborn visits around school and work.
- When nobody answers
- The call waits until someone is free, the parent forgets to try again, and the checkup slips by months.
- With Medman
- Medman books the checkup in your EHR on the call and notes which child it’s for. Well visits stay on the schedule.
- What it never does
- Gives vaccine advice or answers whether a vaccine is safe.
Existing patient“Can I get his immunization record?”
- What happens
- Parents call for immunization records, camp and daycare forms, and refill requests, usually with a date.
- When nobody answers
- The request sits in voicemail, the date passes, and the parent stands at a school office without the form.
- With Medman
- Medman separates forms from refills and keeps the date the parent gives, so the right person handles each one in a single sitting.
- What it never does
- Promises a signed form, a refill or a prescription.
Existing patient“His sports physical form is due tomorrow”
- What happens
- At 4:45, a parent calls because the sports physical form is due at school tomorrow morning and still isn’t signed.
- When nobody answers
- The message waits until morning, and her son sits out the first practice.
- With Medman
- Medman notes the form and the deadline and marks it Urgent. Your team taps Urgent before closing, so the form can be ready for morning.
- What it never does
- Promises a signed form.
A weekend of calls, sorted before Monday.
Watch the AI receptionist answer a practice's weekend calls, write each one up and put the urgent one first.
It knows the words your callers use, and writes them down as said.
Callers don't have to translate “my knee gave out” into a category. The write-up keeps their words, so your team reads what the patient actually said.
Visits
- well visit
- checkup
- two-month
- four-month
- one-year
- newborn visit
- sick visit
- weight check
What parents describe
- fever
- cough
- ear pain
- rash
- vomiting
- diarrhea
- pink eye
- strep
- flu
- RSV
Shots and forms
- vaccines
- flu shot
- kindergarten shots
- sports physical
- camp form
- school form
- daycare form
- immunization record
Other
- ADHD medication
- refill
- growth
- lactation
- developmental concern
- sibling
The calls that can't wait are at the top of the list.
Each answered call is written up and marked Urgent, Important, Normal or Low by what the caller needs. Your team calls back Urgent and Important first, then works down the rest.
- Each write-up says what the caller asked for and suggests a next step, with the transcript lines it came from
- Resolve a call when it's handled
What callers ask · how it might be marked
- Sports physical form due at school tomorrow morningUrgent
- Toddler with a fever of 103 since last nightImportant
- Book her two-year checkupNormal
- Copy of his immunization recordNormal
- Do you have Saturday hours?Low
Priorities are suggestions from the write-up, not a clinical judgement. Your team decides, and it is not an emergency line.
What it handles, and what stays with your team.
It handles
- Answering every callOn your practice number, with your greeting and voice, nights and weekends included
- Booking, with your EHR connectedPatients book, reschedule and cancel right on the call
- Pediatric intakeWhich child, the caller’s relationship, and whether it’s a sick visit, well visit, vaccine, form or refill
- Teen privacyRespects a teen calling for themselves
- Routine questionsHours, location, accepted plans: answers only from details your practice has reviewed
- Marking the callbacksUrgent, Important, Normal or Low, with the transcript lines each write-up came from
Your team handles
- Anything clinicalHow sick a child is, dosing, vaccine questions and medication advice
- Forms and prescriptionsSigning forms, refills and controlled-substance prescriptions
- Who can be told whatVerifying a caller’s relationship before anything about a child is shared
- EmergenciesIt is not an emergency line: callers with an emergency are told to call 911
Before it takes real patient calls, you'll complete practice setup inside the app.
Medical-practice setup and agreements are required before patient calls. Use fictional details for testing.
Patients book, reschedule and cancel right on the call.
Connect the EHR you already use and visits go straight onto your schedule. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. You don't need one to start: it answers your calls today, and your team books from the write-up.
A missed call is often a patient who books somewhere else.
50%
of patients have given up on a call because no one picked up or the hold was too long
MGMA 2025
69%
will switch providers if communication falls short of expectations
Artera 2025
Free to start. Pick a plan when you need more minutes.
Free
15 AI minutes a month, no card needed.
FreeEssentials
100 AI minutes a month.
$29.99 / monthPlus
300 AI minutes a month.
$99 / monthPro
600 AI minutes a month.
$199 / monthOnly Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract.
See all pricingThe call is the start. Medman carries the rest.
When a caller’s coverage needs checking, the receptionist hands it to Medman’s eligibility agent. School and camp forms, records requests and pharmacy faxes go to inbox triage. Your staff work one queue, and approve every final step.
See how Medman works →What should a pediatric practice look for in an AI receptionist?
Four things. It should recognize pediatric calls (sick children, well visits, newborns, vaccines, forms and refills) and note which child each call is about. It should book visits straight into your EHR. It should never give dosing or vaccine advice, and should respect a teen’s privacy. And you should be able to test it yourself before a parent calls. Medman’s AI receptionist is built around those calls, and is free to start.
Can an AI receptionist schedule pediatric appointments?
Yes. With your EHR connected, parents book, reschedule and cancel right on the call. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. Without a connected EHR it takes the request and a callback number, and your team books the visit.
How does it handle a parent calling about a sick child?
It notes which child and what the parent describes, and does not judge how sick the child is or say it can wait. A parent describing an emergency is told to call 911 straight away, without waiting for intake. For any other concern it advises contacting a clinician promptly, takes a callback number, and marks the call for your clinical team to review.
Will it give dosing or vaccine advice?
No. It answers practice questions from details you have reviewed and takes vaccine visit, refill and form requests for your team. It never gives dosing or vaccine advice.
Can it handle calls from teens, schools and daycares?
Yes. It asks the caller’s relationship and which child the call is about when it needs to, takes a message from a school nurse or daycare, and respects a teen calling for themselves. A stated relationship is never treated as verified, and it does not ask for a full date of birth for a simple callback.
How is it different from an answering service?
An answering service takes a message for the morning. The AI receptionist answers every call on your number, answers routine questions from details you have reviewed, books into your EHR, and writes up each call with a suggested priority and the transcript lines it came from. You set it up and test it yourself, in minutes.
What about HIPAA and patient information?
Medman is built for HIPAA, and we sign a Business Associate Agreement before any patient data moves. Medical-practice setup and agreements are required before patient calls. During setup it only looks up public practice information, never patient information.
What does it cost?
Free to start, no card needed: 15 AI minutes a month. Paid plans: Essentials $29.99 a month for 100 minutes, Plus $99 a month for 300 minutes, Pro $199 a month for 600 minutes. Only Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract. It currently answers in English.
Set up your receptionist for pediatric calls, and test it before a parent calls.
Free to start, no card needed. Set it up in minutes, make a test call, and forward your number when you're ready.