Holding a dog for a nail trim when it rings? The new puppy still gets booked.
Sick pets, vaccines, refills and boarding questions all come in on the same line. Medman’s AI receptionist answers each call on your number, writes down the pet, the concern and a callback number, and, with your scheduling system connected, books the visit on the call. Your team reviews the write-ups and calls back the urgent ones first.
Free to start, no card needed · Nothing changes on your current number until you forward it
- A pet out of heart medication tonight is marked Urgent; a boarding question is Low
- It never diagnoses or advises on medicines or feeding
- Part of Medman, so online pharmacy requests go to inbox triage
Leash in one hand, the phone lighting up in the other.
Four calls a veterinary clinic gets every week, and what happens to each one when nobody can pick up.
New client“We just got a puppy”
- What happens
- Your technician is holding a squirming beagle for a nail trim and the front desk is checking in a cat carrier when a new puppy owner calls about first shots.
- When nobody answers
- They get voicemail, call the next clinic on their list, and that clinic becomes the dog’s vet for the next fifteen years.
- With Medman
- Medman answers, notes the puppy, its age and what the owner wants, and, with your scheduling system connected, books the first vaccine visit on the call. The nail trim finishes without anyone leaving the room.
- What it never does
- Gives medicine or feeding advice.
Existing client“I need more of his heart medication”
- What happens
- Refill and diet requests come in all day, often from owners who just noticed the bottle is nearly empty.
- When nobody answers
- A missed call becomes an online pharmacy request nobody approved, and an owner who calls back twice.
- With Medman
- The write-up names the pet, the medication or diet as the owner said it, and when it runs out. Whoever handles refills works them together, and tonight’s run-outs are marked Urgent.
- What it never does
- Approves a refill or advises on dosing.
New client“When can I book her spay?”
- What happens
- A family who adopted a cat last weekend calls on a Saturday to book her spay and ask what the clinic needs first.
- When nobody answers
- Saturday voicemail sends them to the clinic that answered, and the family’s dog follows the cat there.
- With Medman
- Medman books the procedure drop-off with your scheduling system connected and writes up the pre-surgery questions for your team. Monday starts with a new client already on the schedule.
- What it never does
- Gives pre-surgery or feeding instructions it hasn’t been given.
Existing client“I think it might be time for my dog”
- What happens
- Late on a Sunday, an owner calls quietly to ask about saying goodbye to her old dog this week.
- When nobody answers
- She reaches a closed-clinic greeting and is left to wait until Monday with no one to talk to.
- With Medman
- Medman listens gently, takes down what she wants and a number to call, and marks it for your team. Your staff can call her first thing, with her wishes in front of them.
- What it never does
- Rushes the owner or gives advice about the decision.
A weekend of calls, sorted before Monday.
Watch the AI receptionist answer a practice's weekend calls, write each one up and put the urgent one first.
It knows the words your callers use, and writes them down as said.
Callers don't have to translate “my knee gave out” into a category. The write-up keeps their words, so your team reads what the patient actually said.
Pets
- dog
- cat
- puppy
- kitten
- rabbit
- exotic
Wellness
- wellness exam
- vaccines
- rabies
- distemper
- bordetella
- FVRCP
- heartworm test
- flea and tick
- microchip
- nail trim
Care
- spay
- neuter
- dental cleaning
- bloodwork
- X-ray
- surgery drop-off
- tech appointment
- anal glands
- prescription diet
- refill
- food order
Other
- boarding
- grooming
- euthanasia
- cremation
- quality of life
The calls that can't wait are at the top of the list.
Each answered call is written up and marked Urgent, Important, Normal or Low by what the caller needs. Your team calls back Urgent and Important first, then works down the rest.
- Each write-up says what the caller asked for and suggests a next step, with the transcript lines it came from
- Resolve a call when it's handled
What callers ask · how it might be marked
- Out of heart medication tonightUrgent
- Vomiting since yesterday, not eatingImportant
- Online pharmacy needs a refill authorizedNormal
- Book vaccines for the new puppyNormal
- Can you board him over Thanksgiving?Low
Priorities are suggestions from the write-up, not a clinical judgement. Your team decides, and it is not an emergency line.
What it handles, and what stays with your team.
It handles
- Answering every callOn your clinic number, with your greeting and voice, nights and weekends included
- Booking, with your system connectedOwners book, reschedule and cancel right on the call
- Veterinary intakeOwner and pet kept separate: the pet’s name and species when needed, the concern, and a callback number
- Routine questionsHours, location, boarding, grooming, after-hours fees: answers only from details your clinic has reviewed
- Marking the callbacksUrgent, Important, Normal or Low, with the transcript lines each write-up came from
- Call transfersWhen a caller asks for a person, it rings the number you choose during your transfer hours; otherwise it takes a message
Your team handles
- Anything clinicalAssessing symptoms, medicine, dosing and feeding advice
- Refills and authorizationsApproving prescriptions and online pharmacy requests
- End-of-life decisionsTalking owners through euthanasia and aftercare
- EmergenciesIt is not an emergency line: owners with an animal emergency are told to contact an emergency vet now
Before it takes real patient calls, you'll complete practice setup inside the app.
Medical-practice setup and agreements are required before patient calls. Use fictional details for testing.
Patients book, reschedule and cancel right on the call.
Connect the EHR you already use and visits go straight onto your schedule. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. You don't need one to start: it answers your calls today, and your team books from the write-up.
A missed call is often a patient who books somewhere else.
50%
of patients have given up on a call because no one picked up or the hold was too long
MGMA 2025
69%
will switch providers if communication falls short of expectations
Artera 2025
Free to start. Pick a plan when you need more minutes.
Free
15 AI minutes a month, no card needed.
FreeEssentials
100 AI minutes a month.
$29.99 / monthPlus
300 AI minutes a month.
$99 / monthPro
600 AI minutes a month.
$199 / monthOnly Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract.
See all pricingThe call is the start. Medman carries the rest.
Online pharmacy requests, records requests and referral faxes go to Medman’s inbox triage, sorted and attached to the right client. Your staff work one queue, and approve every final step.
See how Medman works →What should a veterinary clinic look for in an AI receptionist?
Four things. It should recognize veterinary calls (sick pets, wellness and vaccines, procedures, refills and food orders, end of life) and keep the owner and the pet straight. It should book visits straight into your schedule. It should never diagnose or advise on medicine or feeding. And you should be able to test it yourself before a client calls. Medman’s AI receptionist is built around those calls, and is free to start.
Can an AI receptionist schedule veterinary appointments?
Yes. With your system connected, owners book, reschedule and cancel right on the call. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. Without a connected system it takes the request and a callback number, and your team books the visit.
How does it handle a pet emergency?
It tells the owner to contact an emergency veterinarian now, not to wait for a callback, and writes the call up for your team. It does not give first-aid or medicine advice, and it never makes up an emergency hospital or hotline.
How does it handle end-of-life calls?
Gently. It takes down what the owner is asking about and a callback number, marks the call for your team, and leaves the conversation about the decision to you.
How is it different from an answering service?
An answering service takes a message for the morning. The AI receptionist answers every call on your number, answers routine questions from details you have reviewed, books into your schedule, and writes up each call with a suggested priority and the transcript lines it came from. You set it up and test it yourself, in minutes.
Can it handle refill and food orders?
It takes the pet, the medication or diet as the owner names it and any deadline, and marks the call so your team can act. Requests from online pharmacies go to Medman’s inbox triage. It never approves a refill or advises on dosing.
How is our clients’ information protected?
Medman keeps an audit trail of every action, and your clinic’s data stays in your own accounts. Practice setup is required before client calls. During setup it only looks up public clinic information, never client records.
What does it cost?
Free to start, no card needed: 15 AI minutes a month. Paid plans: Essentials $29.99 a month for 100 minutes, Plus $99 a month for 300 minutes, Pro $199 a month for 600 minutes. Only Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract. It currently answers in English.
Set up your receptionist for veterinary calls, and test it before a client calls.
Free to start, no card needed. Set it up in minutes, make a test call, and forward your number when you're ready.