Mid-cystoscopy when the phones ring? The kidney stone referral still gets booked.
Kidney stone referrals, vasectomy consults, stent removals, PSA follow-ups and refill requests all come in on the same line. Medman’s AI receptionist answers each call on your number, writes down the referral, the procedure date or the deadline the caller mentions, and, with your EHR connected, books the visit on the call. Your team reviews the write-ups and calls back the urgent ones first.
Free to start, no card needed · Nothing changes on your current number until you forward it
- A stent due out by tomorrow is marked Urgent; a parking question is Low
- It never assesses a symptom or explains a result
- Part of Medman, so coverage questions go to the eligibility agent
Scope in hand, the phones ringing. Every caller still gets an answer.
Four calls a urology front desk gets every week, and what happens to each one when nobody can pick up.
New patient“The ER said to follow up with urology for my kidney stone”
- What happens
- Monday morning, your urologists are in procedures and the front desk is checking in a full waiting room when a caller fresh from the ER asks for a visit.
- When nobody answers
- He reaches voicemail and calls the next name on his discharge papers.
- With Medman
- Medman takes down where he was seen and what he was told, and, with your EHR connected, books the follow-up visit on the call.
- What it never does
- Assesses a symptom or says it can wait. A caller describing an emergency is told to call 911.
New patient“I’d like to talk to someone about a vasectomy”
- What happens
- At lunch on a weekday, a caller who has put this call off for months finally rings to ask about a vasectomy consult.
- When nobody answers
- Nobody answers, and he puts it off again, or books with the practice that picked up.
- With Medman
- Medman answers from details you’ve reviewed and, with your EHR connected, books the consult on the call, without making him explain more than he wants to.
- What it never does
- Discusses the procedure, its risks or recovery.
Existing patient“Did my PSA come back?”
- What happens
- Lab results, urine sample drop-offs and follow-up visits get asked about all day, while the nurse who handles them is assisting in a procedure.
- When nobody answers
- Patients call back again and again, and the nurse spends the end of the day returning voicemails.
- With Medman
- Each results question is written up for your nurse with the test and the date, and follow-ups are booked on the call.
- What it never does
- Shares or explains a lab result.
Existing patient“My stent is supposed to come out by tomorrow”
- What happens
- Late afternoon, a patient realizes the stent placed after his stone procedure has to come out by tomorrow, and nothing is booked.
- When nobody answers
- The message waits until morning, and the removal is pushed past the date he was given.
- With Medman
- Medman notes the procedure, the date he was given, and marks it Urgent. Your team taps Urgent before closing and can fit him in tomorrow.
- What it never does
- Says what happens if a stent stays in longer.
A weekend of calls, sorted before Monday.
Watch the AI receptionist answer a practice's weekend calls, write each one up and put the urgent one first.
It knows the words your callers use, and writes them down as said.
Callers don't have to translate “my knee gave out” into a category. The write-up keeps their words, so your team reads what the patient actually said.
Concerns
- kidney stone
- blood in urine
- UTI
- frequent urination
- incontinence
- overactive bladder
- ED
- low testosterone
- prostate
Tests
- PSA
- urinalysis
- urine sample
- cystoscopy
- CT
- ultrasound
- urodynamics
- biopsy
Procedures
- stent
- stent removal
- lithotripsy
- vasectomy
- prostate biopsy
- catheter
Medications
- tamsulosin
- Flomax
- testosterone
- refill
The calls that can't wait are at the top of the list.
Each answered call is written up and marked Urgent, Important, Normal or Low by what the caller needs. Your team calls back Urgent and Important first, then works down the rest.
- Each write-up says what the caller asked for and suggests a next step, with the transcript lines it came from
- Resolve a call when it's handled
What callers ask · how it might be marked
- Stent has to come out by tomorrow, nothing bookedUrgent
- Blood in urine since yesterdayImportant
- Did my PSA come back?Normal
- Book a vasectomy consultNormal
- Where do I drop off a urine sample?Low
Priorities are suggestions from the write-up, not a clinical judgement. Your team decides, and it is not an emergency line.
What it handles, and what stays with your team.
It handles
- Answering every callOn your practice number, with your greeting and voice, nights and weekends included
- Booking, with your EHR connectedPatients book, reschedule and cancel right on the call
- Urology intakeThe referral, procedure dates, the medication as named, and the deadlines callers give
- Private by defaultTakes down only what the caller chooses to say, and never asks for more detail than the request needs
- Marking the callbacksUrgent, Important, Normal or Low, with the transcript lines each write-up came from
- Call transfersWhen a caller asks for a person, it rings the number you choose during your transfer hours; otherwise it takes a message
Your team handles
- Anything clinicalAssessing a symptom, and any medication or treatment advice
- ResultsSharing and explaining PSA, urine and imaging results
- ProceduresPre-procedure instructions, stent questions and prior authorizations
- EmergenciesIt is not an emergency line: callers with an emergency are told to call 911
Before it takes real patient calls, you'll complete practice setup inside the app.
Medical-practice setup and agreements are required before patient calls. Use fictional details for testing.
Patients book, reschedule and cancel right on the call.
Connect the EHR you already use and visits go straight onto your schedule. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. You don't need one to start: it answers your calls today, and your team books from the write-up.
A missed call is often a patient who books somewhere else.
50%
of patients have given up on a call because no one picked up or the hold was too long
MGMA 2025
69%
will switch providers if communication falls short of expectations
Artera 2025
Free to start. Pick a plan when you need more minutes.
Free
15 AI minutes a month, no card needed.
FreeEssentials
100 AI minutes a month.
$29.99 / monthPlus
300 AI minutes a month.
$99 / monthPro
600 AI minutes a month.
$199 / monthOnly Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract.
See all pricingThe call is the start. Medman carries the rest.
When a caller’s coverage needs checking, the receptionist hands it to Medman’s eligibility agent. ER records, lab results and referrals go to inbox triage. Your staff work one queue, and approve every final step.
See how Medman works →What should a urology practice look for in an AI receptionist?
Four things. It should recognize urology calls (stone referrals, vasectomy consults, stent removals, results and refills) and take down what each needs. It should book visits straight into your EHR. It should never assess a symptom or explain a result. And you should be able to test it yourself before a patient calls. Medman’s AI receptionist does all four, and is free to start.
Can an AI receptionist schedule urology appointments?
Yes. With your EHR connected, patients book, reschedule and cancel right on the call. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. Without a connected EHR it takes the request and a callback number, and your team books the visit.
How does it handle sensitive calls?
Plainly and briefly. It takes down only what the caller chooses to say, asks one question at a time, and books the visit. It never asks for more detail than the request needs.
Will it tell patients their PSA results?
No. It takes the results request and marks it for your team. Sharing and explaining results stays with your clinicians.
How is it different from an answering service?
An answering service takes a message for the morning. The AI receptionist answers every call on your number, answers routine questions from details you have reviewed, books into your EHR, and writes up each call with a suggested priority and the transcript lines it came from. You set it up and test it yourself, in minutes.
What about HIPAA and patient information?
Medman is built for HIPAA, and we sign a Business Associate Agreement before any patient data moves. Medical-practice setup and agreements are required before patient calls. During setup it only looks up public practice information, never patient information.
What does it cost?
Free to start, no card needed: 15 AI minutes a month. Paid plans: Essentials $29.99 a month for 100 minutes, Plus $99 a month for 300 minutes, Pro $199 a month for 600 minutes. Only Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract. It currently answers in English.
Set up your receptionist for urology calls, and test it before a patient calls.
Free to start, no card needed. Set it up in minutes, make a test call, and forward your number when you're ready.