Patient on the table when the phones ring? The mammogram still gets booked.
New orders, self-pay price questions, MRI, CT and mammogram bookings, and results calls all come in on the same line. Medman’s AI receptionist answers each call on your number, writes down the study, the ordering doctor or the deadline the caller mentions, and, with your EHR connected, books the scan on the call. Your team reviews the write-ups and calls back the urgent ones first.
Free to start, no card needed · Nothing changes on your current number until you forward it
- An MRI needed before surgery is marked Urgent; a parking question is Low
- It never reads a report or gives prep instructions
- Part of Medman, so coverage questions go to the eligibility agent
A patient on the table, the phones ringing. Every caller still gets an answer.
Four calls an imaging center front desk gets every week, and what happens to each one when nobody can pick up.
New patient“My doctor sent an order for a mammogram”
- What happens
- Tuesday morning, the technologists are with patients and the front desk is checking in an MRI when a new caller with an order asks for the first opening.
- When nobody answers
- She reaches voicemail and books at the hospital’s imaging department, which answered.
- With Medman
- Medman takes the study, the ordering doctor and the days she can come, and, with your EHR connected, books the scan on the call.
- What it never does
- Says which study is the right one, screening or diagnostic.
New patient“How much is an MRI if I pay myself?”
- What happens
- On a Thursday evening, a caller with a high-deductible plan is comparing self-pay prices for a knee MRI.
- When nobody answers
- Nobody answers, so he books with the center that gave him a price.
- With Medman
- Medman answers from the self-pay prices you’ve reviewed and, with your EHR connected, books the scan before he hangs up.
- What it never does
- Quotes a price you haven’t reviewed or guesses what insurance will pay.
Existing patient“Are my results in?”
- What happens
- Results calls come in all day, from patients and from the offices that ordered the scan.
- When nobody answers
- Callers ring back again and again, and the front desk spends hours on callbacks.
- With Medman
- Each results question is written up for your team with the study and the date, so the callbacks happen in one sitting.
- What it never does
- Shares or explains a report.
Existing patient“My surgeon needs this MRI before Thursday”
- What happens
- Late afternoon, a patient calls because her surgeon needs the MRI done tomorrow and nothing is booked yet.
- When nobody answers
- The message waits until morning, the open slots are gone, and her surgery is pushed back.
- With Medman
- Medman notes the study, the surgery date and the ordering doctor, and marks it Urgent. Your team taps Urgent before closing and can hold a slot for tomorrow.
- What it never does
- Gives prep instructions or says whether the scan is medically urgent.
A weekend of calls, sorted before Monday.
Watch the AI receptionist answer a practice's weekend calls, write each one up and put the urgent one first.
It knows the words your callers use, and writes them down as said.
Callers don't have to translate “my knee gave out” into a category. The write-up keeps their words, so your team reads what the patient actually said.
Studies
- MRI
- CT scan
- X-ray
- ultrasound
- mammogram
- 3D mammogram
- DEXA
- bone density
- PET
Orders
- order
- referral
- screening
- diagnostic
- prior authorization
- self-pay
Questions callers ask
- contrast
- fasting
- claustrophobic
- open MRI
- metal implant
- pacemaker
Results
- report
- results
- images on a CD
- images for my surgeon
The calls that can't wait are at the top of the list.
Each answered call is written up and marked Urgent, Important, Normal or Low by what the caller needs. Your team calls back Urgent and Important first, then works down the rest.
- Each write-up says what the caller asked for and suggests a next step, with the transcript lines it came from
- Resolve a call when it's handled
What callers ask · how it might be marked
- MRI needed tomorrow, before surgeryUrgent
- Reacted to contrast last time, scan next weekImportant
- Are my results in?Normal
- Book a screening mammogramNormal
- Are you open Saturdays?Low
Priorities are suggestions from the write-up, not a clinical judgement. Your team decides, and it is not an emergency line.
What it handles, and what stays with your team.
It handles
- Answering every callOn your center’s number, with your greeting and voice, nights and weekends included
- Booking, with your EHR connectedPatients book, reschedule and cancel right on the call
- Imaging intakeThe study, the ordering doctor, the dates a caller can come and the deadlines they give
- Self-pay questionsAnswers price questions from the self-pay prices you have reviewed, and nothing else
- Marking the callbacksUrgent, Important, Normal or Low, with the transcript lines each write-up came from
- Call transfersWhen a caller asks for a person, it rings the number you choose during your transfer hours; otherwise it takes a message
Your team handles
- Anything clinicalPrep instructions, contrast questions and safety screening
- ResultsReading and explaining reports
- Orders and approvalsChecking an order and prior authorizations
- EmergenciesIt is not an emergency line: callers with an emergency are told to call 911
Before it takes real patient calls, you'll complete practice setup inside the app.
Medical-practice setup and agreements are required before patient calls. Use fictional details for testing.
Patients book, reschedule and cancel right on the call.
Connect the EHR you already use and visits go straight onto your schedule. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. You don't need one to start: it answers your calls today, and your team books from the write-up.
A missed call is often a patient who books somewhere else.
50%
of patients have given up on a call because no one picked up or the hold was too long
MGMA 2025
69%
will switch providers if communication falls short of expectations
Artera 2025
Free to start. Pick a plan when you need more minutes.
Free
15 AI minutes a month, no card needed.
FreeEssentials
100 AI minutes a month.
$29.99 / monthPlus
300 AI minutes a month.
$99 / monthPro
600 AI minutes a month.
$199 / monthOnly Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract.
See all pricingThe call is the start. Medman carries the rest.
When a caller’s coverage needs checking, the receptionist hands it to Medman’s eligibility agent. Orders, referrals and faxed records go to inbox triage. Your staff work one queue, and approve every final step.
See how Medman works →What should an imaging center look for in an AI receptionist?
Four things. It should recognize imaging calls (new orders, self-pay price questions, scan scheduling and results requests) and take down what each needs. It should book scans straight into your EHR. It should never read a report or give prep instructions. And you should be able to test it yourself before a patient calls. Medman’s AI receptionist does all four, and is free to start.
Can an AI receptionist schedule imaging appointments?
Yes. With your EHR connected, patients book, reschedule and cancel right on the call. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. Without a connected EHR it takes the request and a callback number, and your team books the scan.
Can it answer self-pay price questions?
Yes, from the self-pay prices you have reviewed. It never quotes a price you have not reviewed and never guesses what insurance will pay; coverage questions go to Medman’s eligibility agent.
Will it give prep instructions for contrast or fasting?
No. It takes the question in the caller’s words and marks it for your team. Prep, contrast and safety screening stay with your technologists.
How is it different from an answering service?
An answering service takes a message for the morning. The AI receptionist answers every call on your number, answers routine questions from details you have reviewed, books into your EHR, and writes up each call with a suggested priority and the transcript lines it came from. You set it up and test it yourself, in minutes.
What about HIPAA and patient information?
Medman is built for HIPAA, and we sign a Business Associate Agreement before any patient data moves. Medical-practice setup and agreements are required before patient calls. During setup it only looks up public practice information, never patient information.
What does it cost?
Free to start, no card needed: 15 AI minutes a month. Paid plans: Essentials $29.99 a month for 100 minutes, Plus $99 a month for 300 minutes, Pro $199 a month for 600 minutes. Only Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract. It currently answers in English.
Set up your receptionist for imaging calls, and test it before a patient calls.
Free to start, no card needed. Set it up in minutes, make a test call, and forward your number when you're ready.