Wrapping a cast when the phones light up? The new knee patient still gets an answer.
Monday mornings, post-op questions and adjusters all land on the same line. Medman’s AI receptionist answers each call on your number, writes down the body part, surgery date or claim the caller mentions, and, with your EHR connected, books the visit on the call. Your team works the write-ups when their hands are free.
Free to start, no card needed · Nothing changes on your current number until you forward it
- A surgery tomorrow with no clearance letter is marked Urgent; a parking question is Low
- It never assesses an injury or gives post-op advice
- Part of Medman, so coverage questions go to the eligibility agent
Hands on a cast, four lines ringing. Every caller still gets an answer.
Four calls an orthopedic front desk gets every week, and what happens to each one when nobody can pick up.
New patient“I twisted my knee playing basketball”
- What happens
- It’s 8:15 on Monday. Your medical assistant is wrapping a cast and the front desk is checking in three patients when a man who hurt his knee on Saturday calls.
- When nobody answers
- He gets voicemail, searches for a walk-in clinic, and the urgent care down the road sees him that morning and sends him to the surgeon they work with.
- With Medman
- Medman answers, notes the knee, the Saturday game and how he describes it, and, with your EHR connected, books the new-patient visit while he’s on the line. Your desk finishes check-ins and he’s already on Thursday’s schedule.
- What it never does
- Judges how serious the injury is or advises on weight-bearing.
Existing patient“Can I move my six-week visit?”
- What happens
- Post-op patients call all day to check their follow-up date, move it, or ask whether their PT script went out.
- When nobody answers
- Each call pulls someone out of clinic. The ones that hit voicemail call back twice, and a few leave a review saying nobody ever answers.
- With Medman
- The visit is moved in your EHR on the call, and the PT script request is written up with the surgery date for whoever handles scripts. Clinic keeps moving.
- What it never does
- Gives post-op instructions or says a symptom can wait.
Existing patientThe adjuster on line two
- What happens
- An adjuster calls during afternoon clinic for visit notes on a workers’ comp claim, and needs them by Friday.
- When nobody answers
- The request sits in voicemail, the claim stalls, and the patient’s therapy waits on paperwork until they call your office upset.
- With Medman
- The write-up names the adjuster, the claim and the Friday deadline, filed as workers’ comp. Your billing coordinator handles all of them in one sitting.
- What it never does
- Confirms coverage, an authorization or anything about the claim.
Existing patient“My surgery is tomorrow and the letter never came”
- What happens
- At 4:40 the day before a knee replacement, a patient calls because the surgery center still hasn’t received the clearance letter.
- When nobody answers
- The message waits until morning, the case is pushed, and the OR time and the patient’s week off work go with it.
- With Medman
- Medman notes the surgery date and the missing letter and marks it Urgent. Your surgical coordinator taps Urgent before leaving, so the letter can go out tonight.
- What it never does
- Promises the surgery will go ahead or decides clearance.
A weekend of calls, sorted before Monday.
Watch the AI receptionist answer a practice's weekend calls, write each one up and put the urgent one first.
It knows the words your callers use, and writes them down as said.
Callers don't have to translate “my knee gave out” into a category. The write-up keeps their words, so your team reads what the patient actually said.
Body parts
- knee
- shoulder
- hip
- back
- neck
- wrist
- ankle
- elbow
- hand
- foot
Injuries
- sprain
- strain
- fracture
- break
- tear
- dislocation
- it popped
- it gave out
Care
- X-ray
- MRI
- CT
- cortisone shot
- gel injection
- epidural
- PT
- brace
- boot
- cast
- sling
- two-week visit
- six-week visit
- surgery clearance
- second opinion
Insurance
- workers’ comp
- auto claim
- PIP
- referral
- prior auth
The calls that can't wait are at the top of the list.
Each answered call is written up and marked Urgent, Important, Normal or Low by what the caller needs. Your team calls back Urgent and Important first, then works down the rest.
- Each write-up says what the caller asked for and suggests a next step, with the transcript lines it came from
- Resolve a call when it's handled
What callers ask · how it might be marked
- Surgery is tomorrow and the clearance letter hasn’t arrivedUrgent
- Incision looks red, ten days after surgeryImportant
- Adjuster asking for visit notes on a claimNormal
- Move my cortisone shot to next weekNormal
- Do you take workers’ comp?Low
Priorities are suggestions from the write-up, not a clinical judgement. Your team decides, and it is not an emergency line.
What it handles, and what stays with your team.
It handles
- Answering every callOn your practice number, with your greeting and voice, nights and weekends included
- Booking, with your EHR connectedPatients book, reschedule and cancel right on the call
- Orthopedic intakeBody part, injury date, surgery date, workers’ comp or auto claim, and who is calling
- Routine questionsHours, location, imaging on site, accepted plans: answers only from details your practice has reviewed
- Marking the callbacksUrgent, Important, Normal or Low, with the transcript lines each write-up came from
- Call transfersWhen a caller asks for a person, it rings the number you choose during your transfer hours; otherwise it takes a message
Your team handles
- Anything clinicalAssessing an injury or a post-op symptom, weight-bearing, medication or therapy advice
- Claims and authorizationsWorkers’ comp and auto claim decisions, coverage answers, prior authorizations
- OrdersWhether imaging, an injection, PT or a brace is needed
- EmergenciesIt is not an emergency line: callers with an emergency are told to call 911
Before it takes real patient calls, you'll complete practice setup inside the app.
Medical-practice setup and agreements are required before patient calls. Use fictional details for testing.
Patients book, reschedule and cancel right on the call.
Connect the EHR you already use and visits go straight onto your schedule. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. You don't need one to start: it answers your calls today, and your team books from the write-up.
A missed call is often a patient who books somewhere else.
50%
of patients have given up on a call because no one picked up or the hold was too long
MGMA 2025
69%
will switch providers if communication falls short of expectations
Artera 2025
Free to start. Pick a plan when you need more minutes.
Free
15 AI minutes a month, no card needed.
FreeEssentials
100 AI minutes a month.
$29.99 / monthPlus
300 AI minutes a month.
$99 / monthPro
600 AI minutes a month.
$199 / monthOnly Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract.
See all pricingThe call is the start. Medman carries the rest.
When a caller’s coverage needs checking, the receptionist hands it to Medman’s eligibility agent. PT scripts, records requests and referral faxes go to inbox triage. Your staff work one queue, and approve every final step.
See how Medman works →What should an orthopedic practice look for in an AI receptionist?
Four things. It should recognize orthopedic calls (new injuries, post-op visits, workers’ comp and auto claims, injections, imaging and PT) and take down what each needs. It should book visits straight into your EHR. It should never assess an injury or give post-op advice. And you should be able to test it yourself before a patient calls. Medman’s AI receptionist is built around those calls, and is free to start.
Can an AI receptionist schedule orthopedic appointments?
Yes. With your EHR connected, patients book, reschedule and cancel right on the call. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. Without a connected EHR it takes the request and a callback number, and your team books the visit.
How does it handle a patient calling about a new injury?
It notes the body part, when it happened and how the caller describes it, then books the visit or takes the request for your team. It does not judge how serious the injury is or advise on weight-bearing. A caller describing an emergency is told to call 911 straight away, without waiting for intake.
How does it handle workers’ comp and auto-injury calls?
It marks the call as workers’ comp or auto, notes who is calling (the patient, an attorney, an adjuster or a nurse case manager) and keeps any deadline they give, so your team can call back with the claim in front of them. It never confirms coverage or an authorization.
Will it answer post-op questions?
It books and moves post-op visits and answers practice questions from details you have reviewed. It does not give post-op instructions or say whether a symptom can wait: a concern about an incision or pain is written up and marked for your clinical team to review promptly.
How is it different from an answering service?
An answering service takes a message for the morning. The AI receptionist answers every call on your number, answers routine questions from details you have reviewed, books into your EHR, and writes up each call with a suggested priority and the transcript lines it came from. You set it up and test it yourself, in minutes.
What about HIPAA and patient information?
Medman is built for HIPAA, and we sign a Business Associate Agreement before any patient data moves. Medical-practice setup and agreements are required before patient calls. During setup it only looks up public practice information, never patient information.
What does it cost?
Free to start, no card needed: 15 AI minutes a month. Paid plans: Essentials $29.99 a month for 100 minutes, Plus $99 a month for 300 minutes, Pro $199 a month for 600 minutes. Only Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract. It currently answers in English.
Set up your receptionist for orthopedic calls, and test it before a patient calls.
Free to start, no card needed. Set it up in minutes, make a test call, and forward your number when you're ready.