Mid-scope when the phones ring? The new sinus patient still gets an answer.
Ear pain, sinus pressure, hearing tests, allergy shots and tonsil surgeries all come in on the same line. Medman’s AI receptionist answers each call on your number, writes down what the caller said in their own words, and, with your EHR connected, books the visit on the call. Your team reviews the write-ups and calls back the urgent ones first.
Free to start, no card needed · Nothing changes on your current number until you forward it
- A surgery tomorrow with missing details is marked Urgent; a parking question is Low
- It speaks slowly and repeats numbers for callers who are hard of hearing
- Part of Medman, so coverage questions go to the eligibility agent
Allergy shots running, the line lit up. Every caller still gets an answer.
Four calls an ENT and allergy front desk gets every week, and what happens to each one when nobody can pick up.
New patient“I’ve had sinus pressure for weeks”
- What happens
- Monday morning, the allergy room is busy and both doctors are in clinic when a new caller with a referral asks for an appointment.
- When nobody answers
- She gets voicemail, tries the next ENT group her doctor mentioned, and books there that afternoon.
- With Medman
- Medman takes her symptom in her words and the referral, and, with your EHR connected, books the new-patient visit while she’s on the line. The allergy room keeps moving.
- What it never does
- Assesses a symptom or tells a caller it can wait.
Existing patient“I need my next allergy shot”
- What happens
- Shot patients call to book, move and ask about missed doses every day, often during the busiest shot hours.
- When nobody answers
- Calls that go unanswered turn into missed visits, and some patients quietly stop coming.
- With Medman
- Shot visits are booked or moved on the call, and missed-shot questions are written up for your allergy nurse. The shot room stays on schedule.
- What it never does
- Advises stopping a medication or changing an allergy shot schedule.
Existing patient“My hearing aid stopped working”
- What happens
- An older patient calls about a hearing aid that went quiet, and asks twice for the callback number.
- When nobody answers
- A voicemail greeting rushes him, he gives up, and he takes his repair to the hearing chain at the mall.
- With Medman
- Medman speaks slowly, repeats the numbers back and takes the repair request for your audiologist. Your audiologist sees it between fittings.
- What it never does
- Troubleshoots a hearing aid or judges a hearing change.
Existing patient“My son’s tubes surgery is tomorrow”
- What happens
- At 5 p.m., a parent calls because their son’s ear-tube surgery is tomorrow morning and they never got the arrival details.
- When nobody answers
- The message waits overnight, the family arrives at the wrong time, and the morning’s first case is pushed.
- With Medman
- Medman notes the surgery date and what’s missing and marks it Urgent. Your surgery scheduler taps Urgent before leaving, so the family can hear back tonight.
- What it never does
- Decides whether imaging or surgery is needed.
A weekend of calls, sorted before Monday.
Watch the AI receptionist answer a practice's weekend calls, write each one up and put the urgent one first.
It knows the words your callers use, and writes them down as said.
Callers don't have to translate “my knee gave out” into a category. The write-up keeps their words, so your team reads what the patient actually said.
Ear and hearing
- ear infection
- ear pain
- hearing loss
- ringing
- tinnitus
- vertigo
- hearing test
- audiologist
- hearing aids
- domes
- tubes
Nose and sinus
- sinus pressure
- sinus infection
- sinus surgery
- balloon
- CT of sinuses
- deviated septum
- nosebleed
Throat and sleep
- tonsils
- adenoids
- sore throat
- hoarseness
- voice
- thyroid
- neck lump
- sleep apnea
- snoring
Allergy
- allergy testing
- allergy shots
- immunotherapy
- drops
The calls that can't wait are at the top of the list.
Each answered call is written up and marked Urgent, Important, Normal or Low by what the caller needs. Your team calls back Urgent and Important first, then works down the rest.
- Each write-up says what the caller asked for and suggests a next step, with the transcript lines it came from
- Resolve a call when it's handled
What callers ask · how it might be marked
- Son’s tubes surgery is tomorrow, arrival details missingUrgent
- Woke up unable to hear in one earImportant
- My hearing aid stopped workingNormal
- Book my next allergy shotNormal
- Do you sell hearing aid batteries?Low
Priorities are suggestions from the write-up, not a clinical judgement. Your team decides, and it is not an emergency line.
What it handles, and what stays with your team.
It handles
- Answering every callOn your practice number, with your greeting and voice, nights and weekends included
- Booking, with your EHR connectedPatients book, reschedule and cancel right on the call
- ENT and allergy intakeThe symptom in the caller’s words, hearing aid issues, allergy shot requests, procedure dates
- Clear on the phoneSpeaks slowly and repeats numbers when that helps a caller who is hard of hearing
- Marking the callbacksUrgent, Important, Normal or Low, with the transcript lines each write-up came from
- Call transfersWhen a caller asks for a person, it rings the number you choose during your transfer hours; otherwise it takes a message
Your team handles
- Anything clinicalAssessing symptoms or a sudden hearing change
- Allergy careMedication holds before testing and allergy shot schedules
- OrdersWhether imaging, a hearing test or surgery is needed
- EmergenciesIt is not an emergency line: callers with an emergency are told to call 911
Before it takes real patient calls, you'll complete practice setup inside the app.
Medical-practice setup and agreements are required before patient calls. Use fictional details for testing.
Patients book, reschedule and cancel right on the call.
Connect the EHR you already use and visits go straight onto your schedule. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. You don't need one to start: it answers your calls today, and your team books from the write-up.
A missed call is often a patient who books somewhere else.
50%
of patients have given up on a call because no one picked up or the hold was too long
MGMA 2025
69%
will switch providers if communication falls short of expectations
Artera 2025
Free to start. Pick a plan when you need more minutes.
Free
15 AI minutes a month, no card needed.
FreeEssentials
100 AI minutes a month.
$29.99 / monthPlus
300 AI minutes a month.
$99 / monthPro
600 AI minutes a month.
$199 / monthOnly Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract.
See all pricingThe call is the start. Medman carries the rest.
When a caller’s coverage needs checking, the receptionist hands it to Medman’s eligibility agent. Referrals, imaging reports and records requests go to inbox triage. Your staff work one queue, and approve every final step.
See how Medman works →What should an ENT practice look for in an AI receptionist?
Four things. It should recognize ENT and allergy calls (ear, nose and throat symptoms, hearing and hearing aids, allergy testing and shots, surgery and imaging) and take down what each needs. It should book visits straight into your EHR. It should never give medical advice. And you should be able to test it yourself before a patient calls. Medman’s AI receptionist is built around those calls, and is free to start.
Can an AI receptionist schedule ENT and audiology appointments?
Yes. With your EHR connected, patients book, reschedule and cancel right on the call. It books into AdvancedMD, DrChrono, Tebra, Practice Fusion, athenahealth, ModMed, eClinicalWorks and more. Without a connected EHR it takes the request and a callback number, and your team books the visit.
How does it handle a caller with sudden hearing loss?
It keeps the caller’s description exactly as they said it and marks the call for your clinical team’s prompt review. It does not judge the hearing change or tell the caller to wait. A caller describing an emergency is told to call 911.
Can it handle allergy shot calls?
It books allergy testing and shot visits, and writes up questions about missed shots or medications before testing for your team. It never advises stopping a medication or changing a shot schedule.
Will older callers be able to follow it?
It speaks slowly and repeats numbers when that helps, and asks one short question at a time. A caller who asks for a person is put through during your transfer hours; otherwise it takes a message.
How is it different from an answering service?
An answering service takes a message for the morning. The AI receptionist answers every call on your number, answers routine questions from details you have reviewed, books into your EHR, and writes up each call with a suggested priority and the transcript lines it came from. You set it up and test it yourself, in minutes.
What about HIPAA and patient information?
Medman is built for HIPAA, and we sign a Business Associate Agreement before any patient data moves. Medical-practice setup and agreements are required before patient calls. During setup it only looks up public practice information, never patient information.
What does it cost?
Free to start, no card needed: 15 AI minutes a month. Paid plans: Essentials $29.99 a month for 100 minutes, Plus $99 a month for 300 minutes, Pro $199 a month for 600 minutes. Only Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract. It currently answers in English.
Set up your receptionist for ENT and allergy calls, and test it before a patient calls.
Free to start, no card needed. Set it up in minutes, make a test call, and forward your number when you're ready.