Never miss another patient call. Set up your AI receptionist in minutes.
It answers your practice's calls, takes messages and marks each callback Urgent, Important, Normal or Low, so your front desk starts the morning with the calls that matter most. Connect your EHR and patients can book, reschedule and cancel right on the call.
Free to start, no card needed · Nothing changes on your current number until you forward it
- A refill running out today is marked Urgent; a parking question is Low
- Answers only from details you've reviewed
- Part of Medman, so coverage checks and refill requests go straight to the right agent
Call an AI receptionist yourself.
Two sample practice lines, answered around the clock. Ask about hours or insurance, ask for a new-patient visit, or leave a message for the care team, and hear how it handles you.
Sample practices with fictional details.
We use it ourselves: Agentman's own line, (650) 285-1019, is answered by our AI receptionist.
No demo. No 6-week rollout.
Most AI phone platforms start with a sales call and an integration project. Medman's AI receptionist starts with a test call.
Connect the EHR you already use.
You don't need one to start: it answers your calls today. With your EHR connected, patients can book, reschedule and cancel right on the call. New EHRs connect on request.
The phones don't wait for the front desk to be free.
50%
of patients have given up on a call because no one picked up or the hold was too long
MGMA 2025
69%
will switch providers if communication falls short of expectations
Artera 2025
The Monday-morning rush
Every line lights up at 8:00 and again at lunch. Whoever is checking a patient in is also the person the phone is waiting for.
Voicemail that waits until afternoon
Messages pile up while the front desk handles the lobby, and by the time someone listens, some callers have already tried somewhere else.
The same five questions
Hours, directions, parking, "do you take my insurance?" — answered all day by someone who has other work waiting.
Walk in to a list that's already marked Urgent, not a blinking voicemail light.
Answered calls are written up and marked Urgent, Important, Normal or Low by what the caller needs. In the morning your team filters to Urgent and Important, calls those back first, and works down the rest.
- Each write-up says what the caller asked for and suggests a next step, with the transcript lines it came from
- Resolve a call when it's handled
What callers ask · how it might be marked
- Refill running out todayUrgent
- Clearance letter before surgeryImportant
- Reschedule next week’s visitNormal
- Do you take my insurance?Normal
- Directions and parkingLow
Priorities are suggestions from the write-up. Your team decides, and it is not an emergency line.
What it handles, and what stays with your team.
It handles
- Answering your callsInbound calls to your practice number, with your greeting and voice
- Routine questionsHours, location, services and FAQs your practice has reviewed
- MessagesCaller name, callback number and reason, in one inbox
- Marking the callbacksUrgent, Important, Normal or Low, with next steps, when a write-up is available
- Booking, with your EHR connectedPatients book, reschedule and cancel right on the call
- Learning what it couldn’t answerUnanswered questions are listed; add the answer once and it can use it next time
- Call transfersWhen a caller asks for a person, it asks first, then rings the number you choose during your transfer hours; otherwise it takes a message
Your team handles
- Scheduling without a connected EHRIt takes the request; your team books the appointment
- Clinical questionsIt does not give medical advice or make clinical decisions
- EmergenciesIt is not an emergency line; it points callers with an emergency to emergency care
Before it takes real patient calls, you'll complete practice setup inside the app.
Medical-practice setup and agreements are required before patient calls. Use fictional details for testing.
Set it up and test it before it answers a patient.
- 01
Find your practice and check the details
Enter your practice name or website. It looks up your public listing; you fix anything that looks wrong. Only details you have reviewed are used on calls.
- 02
Pick a voice and a greeting
Four voice styles, two voices each — warm, professional, upbeat or calm. Listen during setup, then keep the suggested greeting or write your own.
- 03
Get a local number and make a test call
Choose a local US number, call it, and leave a message with fictional details to see what lands in your inbox.
- 04
Forward your calls when you’re ready
Nothing changes on your existing number until you choose to forward it. No porting required.
Set up for
- Cardiology
- Dental
- Dermatology
- ENT
- Gastroenterology
- General Practice
- OB/GYN
- Ophthalmology
- Orthopedics
- Pediatrics
- Primary Care
Free to start. Pick a plan when you need more minutes.
Free
15 AI minutes a month, no card needed.
FreeStarter
100 AI minutes a month.
$29.99 / monthPlus
300 AI minutes a month.
$99 / monthPro
600 AI minutes a month.
$199 / monthOnly Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract.
See all pricingOne of the agents that carry a patient from first call to a clean claim.
When a caller's coverage needs checking, the receptionist hands it to Medman's eligibility agent; faxes and refill requests go to inbox triage. Your staff see one queue, and approve every final step.
See how Medman works →Questions practice managers ask first.
Do callers know they are talking to an AI?
The suggested greeting tells callers they have reached an AI receptionist. You can edit the greeting — we recommend keeping that line.
How long does setup take?
Minutes: find your practice, check the details, pick a voice, get a number and make a test call. No IT project to start. Forward your calls when you’re ready, and book a call with us if you want help.
Do we have to change our phone number?
No. You get a new local number for testing and setup. When you are ready, you forward your existing practice number to it — nothing changes until you do.
Does it book appointments?
Yes, with your EHR connected: patients book, reschedule and cancel right on the call. Without a connected EHR it takes the request and callback number, and your team books the appointment.
What happens with a call it can’t handle?
It takes a message for your team. When a write-up is available it suggests a priority and next steps, and questions it couldn’t answer are listed so you can add the answer for next time. It is not an emergency line.
What about HIPAA and patient information?
Medman is built for HIPAA, and we sign a Business Associate Agreement before any patient data moves. Medical-practice setup and agreements are required before patient calls. Use fictional details for testing. During setup it only looks up public practice information, never patient information.
How does it work with the rest of Medman?
The AI receptionist is one of Medman’s agents. It shares the patient’s record with the others: coverage is checked by the eligibility agent, and faxes and refill requests go to inbox triage, so your staff see one queue.
What does it cost?
Free to start, no card needed: 15 AI minutes a month. Paid plans: Starter $29.99 a month for 100 minutes, Plus $99 a month for 300 minutes, Pro $199 a month for 600 minutes. Only Pro buys extra minutes, at $0.30 each; on the other plans you move up a plan. No annual contract. It currently answers in English.
Set up your receptionist, and hear it answer a test call.
Free to start, no card needed. Or book a 30-minute call and we'll set it up with you.