How to check MSA Care Guard eligibility
A portal or phone check takes a front-desk staffer 10–15 minutes per patient. MSA Care Guard has no eligibility API — so instead of your staff doing that, our screen agent runs the portal check for you, on your schedule.
- Payer ID
20572 - Screen agent · setup required
Three ways to verify MSA Care Guard coverage
- Payer portal — free, but one patient at a time and 10–15 minutes each with logins.
- Phone (IVR) — hold times vary; no written record for the chart.
Automated portal check
Medman's screen agent signs in to the MSA Care Guard portal with your practice's own login and checks your whole schedule before the day starts. Results are waiting at check-in instead of being looked up one patient at a time.
Setup required: we connect your portal login during onboarding.
MSA Care Guard at a glance
What billers need before running a check.
Payer ID
20572Also known as 7876Real-time eligibility
Via screen agentMSA Care Guard has no eligibility API, so our screen agent runs the portal check for you on your schedule. Setup required.Coverage
medicalOperating area
Not publishedPayer website
Supported transactions
What can be exchanged electronically with MSA Care Guard today.
Eligibility (270/271)
NOT AVAILABLEReal-time benefit and coverage checksClaim status (276/277)
NOT AVAILABLEWhere a submitted claim standsProfessional claims (837P)
SUPPORTEDPhysician and outpatient claimsInstitutional claims (837I)
SUPPORTEDFacility claimsDental claims (837D)
NOT AVAILABLEDental claimsRemittance (835 ERA)
NOT AVAILABLEElectronic remittance adviceCoordination of benefits
NOT AVAILABLESecondary-payer routingClaim attachments (275)
NOT AVAILABLESupporting documentation
Portal vs. phone vs. automated
The same verification, three ways.
| Measure | Payer portal | Phone / IVR | Automated portal check |
|---|---|---|---|
| Time per patient | 10–15 min | 15–30 min | Seconds |
| Cost per check | Staff time, one login per patient | ~$8.57 in staff time* | from $0.50 |
| Record for the chart | Screenshot | None | Full audit trail |
| Whole-day schedule | One at a time | One at a time | Batched overnight |
*A manual eligibility check costs a medical practice $8.57; an electronic one costs $2.00. Source: 2024 CAQH Index.
What Medman does in practices today
- 65%
fewer denials at Valley Diabetes & Obesity
- 90%
of eligibility checks fully automated
- $107–149K
annual savings, small specialty practice
- 24 mo
in production
Frequently asked questions
What is the payer ID for MSA Care Guard?
MSA Care Guard uses payer ID 20572. It also appears as 7876 in some systems.
Does MSA Care Guard support real-time eligibility verification?
MSA Care Guard has no eligibility API, so there is no 270/271 transaction to send. Checks still run automatically: our screen agent performs the portal check for you on your schedule, rather than a staff member doing it per patient. Setup is required. Claims can be submitted electronically.
How long does a MSA Care Guard eligibility check take?
A portal check takes 10–15 minutes of staff time per patient. A screen agent runs the same check without occupying anyone — scheduled ahead of the day's appointments, so results are waiting rather than being fetched one patient at a time.
Run your first MSA Care Guard eligibility check
Our screen agent runs the MSA Care Guard portal check with your practice's own login, for the whole schedule. No annual contract, no implementation project.
Billing more than MSA Care Guard? — upload it and see which of your payers run automatically.