How to check New Horizons PACE eligibility
A portal or phone check takes a front-desk staffer 10–15 minutes per patient. New Horizons PACE has no eligibility API — so instead of your staff doing that, our screen agent runs the portal check for you, on your schedule.
- Payer ID
R3481 - Screen agent · setup required
Three ways to verify New Horizons PACE coverage
- Payer portal — free, but one patient at a time and 10–15 minutes each with logins.
- Phone (IVR) — hold times vary; no written record for the chart.
Automated portal check
Medman's screen agent signs in to the New Horizons PACE portal with your practice's own login and checks your whole schedule before the day starts. Results are waiting at check-in instead of being looked up one patient at a time.
Setup required: we connect your portal login during onboarding.
New Horizons PACE at a glance
What billers need before running a check.
Payer ID
R3481Real-time eligibility
Via screen agentNew Horizons PACE has no eligibility API, so our screen agent runs the portal check for you on your schedule. Setup required.Coverage
dental, medicalOperating area
Missouri
Supported transactions
What can be exchanged electronically with New Horizons PACE today.
Eligibility (270/271)
NOT AVAILABLEReal-time benefit and coverage checksClaim status (276/277)
NOT AVAILABLEWhere a submitted claim standsProfessional claims (837P)
SUPPORTEDPhysician and outpatient claimsInstitutional claims (837I)
SUPPORTEDFacility claimsDental claims (837D)
SUPPORTEDDental claimsRemittance (835 ERA)
ENROLLMENT REQUIREDElectronic remittance adviceCoordination of benefits
NOT AVAILABLESecondary-payer routingClaim attachments (275)
NOT AVAILABLESupporting documentation
Portal vs. phone vs. automated
The same verification, three ways.
| Measure | Payer portal | Phone / IVR | Automated portal check |
|---|---|---|---|
| Time per patient | 10–15 min | 15–30 min | Seconds |
| Cost per check | Staff time, one login per patient | ~$8.57 in staff time* | from $0.50 |
| Record for the chart | Screenshot | None | Full audit trail |
| Whole-day schedule | One at a time | One at a time | Batched overnight |
*A manual eligibility check costs a medical practice $8.57; an electronic one costs $2.00. Source: 2024 CAQH Index.
What Medman does in practices today
- 65%
fewer denials at Valley Diabetes & Obesity
- 90%
of eligibility checks fully automated
- $107–149K
annual savings, small specialty practice
- 24 mo
in production
Frequently asked questions
What is the payer ID for New Horizons PACE?
New Horizons PACE uses payer ID R3481.
Does New Horizons PACE support real-time eligibility verification?
New Horizons PACE has no eligibility API, so there is no 270/271 transaction to send. Checks still run automatically: our screen agent performs the portal check for you on your schedule, rather than a staff member doing it per patient. Setup is required. Claims can be submitted electronically.
How long does a New Horizons PACE eligibility check take?
A portal check takes 10–15 minutes of staff time per patient. A screen agent runs the same check without occupying anyone — scheduled ahead of the day's appointments, so results are waiting rather than being fetched one patient at a time.
Run your first New Horizons PACE eligibility check
Our screen agent runs the New Horizons PACE portal check with your practice's own login, for the whole schedule. No annual contract, no implementation project.
Billing more than New Horizons PACE? — upload it and see which of your payers run automatically.