How to check Silver Star eligibility
A portal or phone check takes a front-desk staffer 10–15 minutes per patient. Silver Star has no eligibility API — so instead of your staff doing that, our screen agent runs the portal check for you, on your schedule.
- Payer ID
97691 - Screen agent · setup required
- Medicare · Medicaid
Three ways to verify Silver Star coverage
- Payer portal — free, but one patient at a time and 10–15 minutes each with logins.
- Phone (IVR) — hold times vary; no written record for the chart.
Automated portal check
Medman's screen agent signs in to the Silver Star portal with your practice's own login and checks your whole schedule before the day starts. Results are waiting at check-in instead of being looked up one patient at a time.
Setup required: we connect your portal login during onboarding.
Silver Star at a glance
What billers need before running a check.
Payer ID
97691Also known as 1146, R3480Real-time eligibility
Via screen agentSilver Star has no eligibility API, so our screen agent runs the portal check for you on your schedule. Setup required.Coverage
dental, medicalMedicare · MedicaidOperating area
TexasPayer website
Supported transactions
What can be exchanged electronically with Silver Star today.
Eligibility (270/271)
NOT AVAILABLEReal-time benefit and coverage checksClaim status (276/277)
NOT AVAILABLEWhere a submitted claim standsProfessional claims (837P)
SUPPORTEDPhysician and outpatient claimsInstitutional claims (837I)
SUPPORTEDFacility claimsDental claims (837D)
SUPPORTEDDental claimsRemittance (835 ERA)
ENROLLMENT REQUIREDElectronic remittance adviceCoordination of benefits
NOT AVAILABLESecondary-payer routingClaim attachments (275)
NOT AVAILABLESupporting documentation
Portal vs. phone vs. automated
The same verification, three ways.
| Measure | Payer portal | Phone / IVR | Automated portal check |
|---|---|---|---|
| Time per patient | 10–15 min | 15–30 min | Seconds |
| Cost per check | Staff time, one login per patient | ~$8.57 in staff time* | from $0.50 |
| Record for the chart | Screenshot | None | Full audit trail |
| Whole-day schedule | One at a time | One at a time | Batched overnight |
*A manual eligibility check costs a medical practice $8.57; an electronic one costs $2.00. Source: 2024 CAQH Index.
What Medman does in practices today
- 65%
fewer denials at Valley Diabetes & Obesity
- 90%
of eligibility checks fully automated
- $107–149K
annual savings, small specialty practice
- 24 mo
in production
Frequently asked questions
What is the payer ID for Silver Star?
Silver Star uses payer ID 97691. It also appears as 1146, R3480 in some systems.
Does Silver Star support real-time eligibility verification?
Silver Star has no eligibility API, so there is no 270/271 transaction to send. Checks still run automatically: our screen agent performs the portal check for you on your schedule, rather than a staff member doing it per patient. Setup is required. Claims can be submitted electronically.
How long does a Silver Star eligibility check take?
A portal check takes 10–15 minutes of staff time per patient. A screen agent runs the same check without occupying anyone — scheduled ahead of the day's appointments, so results are waiting rather than being fetched one patient at a time.
Run your first Silver Star eligibility check
Our screen agent runs the Silver Star portal check with your practice's own login, for the whole schedule. No annual contract, no implementation project.
Billing more than Silver Star? — upload it and see which of your payers run automatically.