Customer SupportAnthropic
Customer Support
by Anthropic
Triage, response drafting, and knowledge-base skills for support teams working a real queue.
What’s in the bundle
- Ticket triage that sorts by urgency and by what unblocks the customer
- Response drafting that matches your tone and the severity
- Knowledge-base article generation from resolved tickets
- Escalation summaries that give engineering the reproduction
What you can do with it
- Triage a morning queue into what needs a human now
- Draft a reply to a frustrated customer that is accurate about the fix
- Turn a week of resolved tickets into the KB articles that prevent them
What it doesn’t do
It does not connect to your helpdesk or send replies. Support tickets routinely contain customer personal data — review what you paste in against your own handling rules.
Where it runs
Anthropic built Customer Support as a Cowork plugin, which runs inside Claude Desktop. We rebuilt it as MCP-compatible skills, so the same bundle works in Claude, ChatGPT, Cursor, Claude Code, and Agentman over one connection.
Browse all Claude plugins