Medman vs TeleMed
A national live answering service for healthcare, founded in 1986, with three US operator centers. Medman AI Receptionist is an AI that answers your calls, marks each callback by urgency and books with your EHR connected.
Reviewed by Prasad Thammineni, Founder · Last checked October 31, 2026 · We sell Medman, so we have an interest.
Choose TeleMed when
- You want a large live operator network and are comfortable with a contract.
Choose Medman when
- You run a single practice or a multi-location specialty group and want to hear it before talking to anyone.
- After-hours calls now go to voicemail, and a marked morning list would help.
- You want a BAA and an EHR path without a sales cycle.
Why practices start with Medman.
See the price before you talk to anyone
Plans are published, with a monthly base that includes minutes shared across the practice. Adding a provider does not change your plan.
See the plans →Up and running in minutes
Find your practice, pick a voice, get a number and make a test call. Forward your calls when you're ready, with no porting and no IT project.
Teach it as you go
Questions it couldn't answer are listed for your team. Add the answer once and it can use it next time, so it keeps getting better at your practice.
Medman and TeleMed, line by line.
| Measure | Medman | TeleMed |
|---|---|---|
| Who answers | AI receptionist; the suggested greeting tells callers so | Live operators, 24/7; says 100+ on at all times |
| Published price | Free plan with 15 AI minutes; paid plans on the pricing page | Quote only |
| How it bills | Monthly base with minutes shared across the practice, whatever the number of providers | Plans by units or minutes on a 28-day cycle |
| Trying it | Free plan, no card needed | Not found on the pages we read |
| Contract | No annual contract | Typically a 1 or 2 year contract |
| Getting started | Self-serve, no demo; minutes to a test call | Up to 10 days for overnight service, up to 30 for appointment setting |
| HIPAA and BAA | BAA signed before any patient data moves | HIPAA-compliant messaging app and portal |
| Urgent calls | Transfers to the on-call doctor by your practice’s rules, even if the caller does not ask; Urgent is marked once written up, and your team with alerts on is alerted | Operators follow your instructions to reach the right person |
| Appointments | Book, reschedule and cancel on the call with your EHR connected; otherwise your team books | Appointment setting offered |
| Languages | English today | English and Spanish lines |
Where TeleMed is stronger
- A large live operator network with three backup centers.
- Spanish-speaking operators.
- Providers can record and archive returned calls for seven years.
Where Medman may not fit
- It is AI. If you need a live operator on every call, choose a live service.
- It answers in English today.
Medman and TeleMed: quick answers.
What is the difference between Medman and TeleMed?
A national live answering service for healthcare, founded in 1986, with three US operator centers. Medman AI Receptionist is an AI that answers your calls, marks each callback by urgency and books with your EHR connected.
How much does TeleMed cost?
Quote only. Medman has published plans: free plan with 15 AI minutes; paid plans on the pricing page.
How does TeleMed bill compared with Medman?
TeleMed: Plans by units or minutes on a 28-day cycle. Medman: monthly base with minutes shared across the practice, whatever the number of providers.
How long does it take to get started?
TeleMed: Up to 10 days for overnight service, up to 30 for appointment setting. Medman: self-serve, no demo; minutes to a test call.
When is TeleMed the better choice?
Choose TeleMed when you want a large live operator network and are comfortable with a contract.
Read October 31, 2026. Prices and terms change, so confirm them with TeleMed. TeleMed is a trademark of its owner. See all comparisons.
The quickest comparison is a test call.
Free to start, no card needed. Nothing changes on your current number until you forward it.