E-commerce Claude Skills

Skills for online retail — product descriptions, merchandising copy, and marketplace listings.

• Customer Inquiry ResolverHandle e-commerce customer inquiries across order status, returns, product questions, and complaints with appropriate tone and resolution authority. Provides response templates by inquiry type, escalation criteria, and brand voice guidelines. Use for customer support automation, agent training, or support playbook creation.
• Product Description OptimizerGenerate high-converting product descriptions optimized for SEO and sales. Provides category-specific templates, feature-to-benefit translation frameworks, and A/B testing patterns. Use for product listing creation, catalog optimization, or marketplace content at scale.
• Returns Prevention StrategistReduce e-commerce returns through better pre-purchase information, sizing guidance, and expectation management. Provides return reason analysis frameworks, product page optimization for accuracy, and post-purchase communication templates. Use for returns reduction initiatives, product page audits, or customer experience improvement.